Waukesha County Technical College
IT - Computer Support Specialist

IT - Computer Support Specialist

Program Information

Degree Type

60-credit Associate of Applied Science Degree

Program Code

10-154-3

Time to Degree

2 years

Start Date

August / January / June

How You'll Learn

Hybrid

Daytime

Evening

Program OverviewApplication DeadlinesProgram Cost

Computer support specialists install equipment, assist users with technology or software issues, troubleshoot when problems arise and serve as a resource for end-users. Gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer operating systems and working with hardware and networks.

Deadlines To Know*

Fall 2024 Start

  • Application Opens: September 1, 2023
  • Application Deadline: August 5, 2024

Spring 2024 Start

  • Application Opens: April 1, 2023
  • Application Deadline: January 8, 2024

Summer 2024 Start

  • Application Opens: September 1, 2023
  • Application Deadline: June 3, 2024

* Submit all checklist items by the application deadline. Apply early; deadlines are subject to change based on program demand.

Tuition Costs

The cost of your degree depends on a number of factors, including where you live, how your program is delivered, how long it takes to finish your program and the financial aid you receive. Explore current tuition and fees.

Additional Estimated Costs

  • Any laptop
  • 500GB SSD external hard drive

How To Apply

  • Apply online and pay the $30 application fee.
  • Submit a copy of one of the following to demonstrate your reading, writing and math skills:
      • High school GPA of 2.60 or above. Transcript must include completed coursework through the 11th grade.*
      • ACT, ACCUPLACER® or GED - 2014 Series (165 or higher).*
      • Prior college coursework may meet this requirement in whole or in part. Courses must be in the specific area(s), and you must have earned a grade of C or better (2.0 on a 4.0 scale) in the courses.*
      • If none of the above apply, sign up for the ACCUPLACER® placement test.

*Unofficial copies of these documents can be sent to admissions@wctc.edu.

Questions on the application process? Visit the Admissions page or contact an Enrollment Counselor.

Apply Online
 

Program Details

Questions? We'd love to help! Connect with our Enrollment team by filling out our online form or by email at enroll@wctc.edu.

If you are a tech-savvy problem-solver, then a career in computer support might be right for you! Those who work in this field must be good listeners, have strong customer service skills and be patient, especially when helping end users walk through steps needed to remedy a problem.

  • Computer Support Technician
  • IT Service Desk Analyst
  • Support Technician
  • Software Trainer
  • End-User Support Specialist

This program is open to qualified high school applicants. Learn more >

$42,600 – $68,300 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

As a program student, you are eligible to receive:

  • Financial aid loans
  • Scholarships
  • Other forms of assistance

Learn more about financial aid.

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Program Courses
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Program PDF
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Career Pathway

What Makes This Program Unique?

1

Leverage current industry-standard software solutions, including Microsoft Desktop and Server operating systems, Microsoft Office, Apple IOS, Microsoft 365 and Azure, Scrum Framework and ServiceNow.

2

Prepare for Microsoft Windows and Server, ServiceNow and CompTIA A+ certifications.

3

Earn two degrees in three years by combining IT Computer Support Specialist with IT - Network Specialist. Learn more.

IT - Computer Support Specialist

Similar Programs

Related Certificates

Program Pathway

Earn certificates, technical diplomas and/or industry credentials along this pathway. Start with some courses for entry-level employment, and continue with additional courses for higher wages and job advancement.

IT - Computer Support Specialist Pathway
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Prior Learning
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Certificates
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Technical Diploma
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Associate Degree
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Bachelor's Degree

Earn credit for prior learning for the college-level knowledge and skills that you've already acquired through advanced high school classes, previous ollege coursework, self-study, military training work or volunteer experience.

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Associate Degree
  • IT - Computer Support Specialist (this program)

WCTC has credit transfer agreements with many four-year institutions that allow our degree graduates to transfer credits into a baccalaureate program, often at junior-level standing.

More Credit Opportunities

High School Dual Credit

Dual enrollment offers high school students an opportunity to get a head start in high-demand fields while earning college credits.

Learn More

Credit for Prior Learning

You may have the opportunity to obtain credit for the college-level skills and knowledge you've already acquired through prior coursework, work experience and more.

Learn More

Transfer Opportunities After WCTC

WCTC has credit transfer agreements with many four-year institutions that allow our degree graduates to transfer credits into a baccalaureate program, often at junior-level standing.

College Program Name Credit Awards
Carroll UniversityBS Information TechnologyUp to 64
UW-MilwaukeeBS Information Science & Technologyup to 62
UW-MilwaukeeBA Computer Science60+
UW-StoutBS Information and Communication Technologiesup to 60
UW-WhitewaterBS Cybersecurity - Cyber Operations EmphasisFull Program - Block Transfer
UW-WhitewaterBS Computer ScienceFull Program - Block Transfer
College Program Name Credit Awards
Bellevue UniversityAny Bachelors Degreeup to 60, tuition discount
Franklin UniversityAny Bachelors DegreeJunior Standing
Grand Canyon UniversityAny Bachelors10% tuition discount
Lakeland UniversityAny Bachelors DegreeJunior Standing, Credits Vary, 20% tuition discount
Mount Mary UniversityBachelor DegreeJunior Standing
Ottawa UniversityBachelor of Arts or Scienceup to 80, and 20%+ tuition discount for WCTC grads
UW-Green BayOrganizational Leadership - Bachelor of Applied StudiesBlock of 60 credits
UW-OshkoshBA Leadership & Organizational Studies45 credit block
UW-StoutBS Career, Technical Education & Training (100% online)up to 60
UW-StoutBS Management (100% online)up to 60
UW-WhitewaterBA Arts and Sciences60+
Wisconsin Lutheran CollegeBA/BS in Business Management & Leadership50-70

 

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