Waukesha County Technical College
Customer Service Specialist

Customer Service Specialist

Program Information

Degree Type

16-credit Technical Diploma

Program Code

30-102-4

Time to Degree

Less than 1 year

Start Date

August / January

How You'll Learn

Hybrid

8-Week Courses

Daytime

Evening

Program OverviewApplication DeadlinesProgram Cost

Now more than ever, good customer service is key to a company’s success. Learn to manage orders efficiently, communicate with customers effectively and address concerns in a professional manner. Hone organization, self-motivation and teamwork skills that can be applied to customer service positions in a wide variety of industries.

Deadlines To Know*

Fall 2023 Start

  • Application Opens: October 1, 2022
  • Application Deadline: August 7, 2023

Spring 2024 Start

  • Application Opens: April 1, 2023
  • Application Deadline: January 8, 2024

Summer 2023 Start

  • This program cannot be started in summer.

* Submit all checklist items by the application deadline. Apply early; deadlines are subject to change based on program demand.

Tuition Costs

The cost of your degree depends on a number of factors, including where you live, how your program is delivered, how long it takes to finish your program and the financial aid you receive. Explore current tuition and fees.

Additional Estimated Costs

  • Any laptop

How To Apply

  • Apply online and pay the $30 application fee.
  • Submit a copy of one of the following to demonstrate your reading and writing skills:
      • High school GPA of 2.60 or above. Transcript must include completed coursework through the 11th grade.*
      • ACT, ACCUPLACER® or GED - 2014 Series (165 or higher).*
      • Prior college coursework may meet this requirement in whole or in part. Courses must be in the specific area(s), and you must have earned a grade of C or better (2.0 on a 4.0 scale) in the courses.*
      • If none of the above apply, sign up for the ACCUPLACER® placement test.

*Unofficial copies of these documents can be sent to admissions@wctc.edu.

Questions on the application process? Visit the Admissions page or contact an Enrollment Counselor.

Apply Online
 

Program Details

Questions? We'd love to help! Connect with our Outreach team by filling out our online form or by email at outreach@wctc.edu.

If you enjoy working with people, can think on your feet and have strong problem-solving skills, a career in customer service may be for you. With a degree in customer service, you can find job opportunities in a wide range of industries, products and services.

  • Customer Service Manager
  • Guest Relations Specialist
  • Call Center Representative
  • Help Desk Technician

This program is open to qualified high school applicants. Learn more >

$31,800-$51,500, plus potential commission opportunities

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

As a program student, you are eligible to receive:

  • Financial aid loans
  • Scholarships
  • Other forms of assistance

Learn more about financial aid.

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Program Courses

Student Studying
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Program PDF

What Makes This Program Unique?

1

Use Customer Relationship Management (CRM) software throughout the curriculum, gaining hands-on experience with industry technology.

2

Gain exposure to current industry trends through projects and guest speakers from local organizations.

3

Students can earn a related credential in Business Management through the completion of this program.

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