IT - Computer Support Specialist

63-credit Associate of Applied Science Degree

Program Code 10-154-3

Computer support specialists install equipment, assist computer users with technology or software issues, troubleshoot when technical or application problems arise, and serve as a resource for end users. Gain skills in problem-solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer hardware, and working with software and networks.

How Long It Will Take

Depending on course load, full-time students could complete this program in two years.

Start Date

You can begin this program in the fall or spring semester.

How This Program Is Offered

This is offered on campus in a traditional classroom/lab setting. Evening completion options are available.

What Makes This Program Unique

  • The IT Student Center provides IT students with a wealth of resources to practice their skills, complete group projects and work with mentors.
  • The BIT Connections Club allows members to expand IT skills through service learning projects, emerging technology exploration, aspects of global business technology and professional development opportunities.
  • IT associate degree program students take similar courses in the first semester; if a student decides on a different IT program, he or she may switch with minimal credit loss.
  • Hands-on facilitation is performed by students to practice their support skill with service learning to community groups.
  • Hands-on activities and coursework provide opportunities to prepare for Microsoft Windows and Server, ITIL and CompTIA A+ certifications.

Courses You'll Take

For the courses you’ll take, semester sequence, pathways and course descriptions, view the program catalog page.

This program includes general-education courses as well as introductory and advanced technology core courses. You may also have the opportunity to obtain credit for prior learning.

In-Demand Jobs

How To Apply

Still have questions? Visit the Admissions page or contact the Office of Admissions | 262.691.5200.

Deadlines To Know*

Fall 2019 Start

  • Submit application by August 5, 2019
  • Complete checklist items by August 12, 2019

Spring 2019 Start

  • Submit application by January 3, 2019
  • Complete checklist items by January 10, 2019

* Application deadlines are subject to change based on program demand.

Financial Aid Eligibility

As a program student, you are eligible to receive:

  • Financial aid loans
  • Scholarships
  • Other forms of assistance

Learn more about financial aid.

Cost

The cost of your degree depends on a number of factors, including where you live, how your program is delivered, how long it takes to finish your program and the financial aid you receive.

Learn more about tuition and fees.

Career Salaries

$41,000 – $68,000 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

Potential Careers

If you are a tech-savvy problem-solver, then a career in computer support might be right for you! Those who work in this field must be good listeners, have strong customer service skills and be patient, especially when helping end users walk through steps needed to remedy a problem.

  • Computer Support Technician
  • IT Service Desk Analyst
  • Support Technician
  • Software Trainer
  • End User Support Specialist

Transfer Options

Whether you're a high school student interested in earning college credits or a college student interested in transferring to a four-year university after graduation, our dual-enrollment and transfer-credit agreements will help you take the next step in your education and career.

High School Dual Credits

Dual enrollment offers high school juniors and seniors an opportunity to get a head start in high-demand fields through earning college credits. Learn about the credit options.

Transfer Opportunities After WCTC

WCTC has credit transfer agreements with many four-year institutions that allow our degree graduates to transfer credits into a baccalaureate program, often at junior-level standing.

College Program Name Credit Awards
Cardinal StritchAny Bachelor Degree in the College of Business and Management60+
Carroll UniversityBS Information Technologyup to 64
UW-MilwaukeeBS Information Science & Technology60+
UW-StoutBS Information and Communication Technologiesup to 60
College Program Name Credit Awards
Colorado State University-Global CampusAny Bachelors Degreeup to 64, 10% tuition discount
Concordia UniversityAny BachelorsUp to 84
Lakeland UniversityAny Bachelors DegreeCredits vary, check with Lakeland
Mount Mary UniversityBachelor DegreeJunior Standing
Ottawa UniversityBachelor of Arts or Scienceup to 80, and 35%+ tuition discount for WCTC grads
Purdue GlobalAny Bachelorscredits vary, 20% tuition discount
UW-Green BayOrganizational Leadership - Bachelor of Applied StudiesBlock of 60 credits
UW-OshkoshBS Leadership and Organizational Studiesup to 68
UW-StoutBS Career, Technical Education & Training (100% online)up to 60
UW-StoutBS Management (100% online)up to 60
Wisconsin Lutheran CollegeBA/BS in Business Management & Leadership50-70

Transfer Tips

  • Contact the school to which you'd like to transfer to make sure you understand its transfer policy.
  • Talk to your WCTC program advisor about your intent to transfer so he/she can help you plan.
  • If you're transferring within the University of Wisconsin (UW) System, contact your desired institution about its transfer policy and visit the UW System's transfer resource page.

 

Program Instructors

Kathy Brown, MS | 262.691.3408 
Melissa Seamonson, MS | 262.691.5534