IT - Computer Support Specialist
61-credit Associate of Applied Science Degree
Program Code 10-154-3
Computer support specialists install equipment, assist users with technology or software issues, troubleshoot when problems arise and serve as a resource for end users. Gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer operating systems and working with hardware and networks.
How Long It Will Take
Depending on course load, full-time students could complete this program in two years.
Start Date
You can begin this program in the fall or spring semester.
How This Program Is Offered
This is offered on campus in a traditional classroom/lab setting. Evening completion options are available.
What Makes This Program Unique
- The BIT Connections Club allows members to expand IT skills through service learning projects, emerging technology exploration, aspects of global business technology, professional development and travel opportunities.
- Practice your support skills through one-on-one and group training sessions with community groups.
- Prepare for Microsoft Windows and Server, ITIL and CompTIA A+ certifications.
- Have the opportunity to obtain the Google IT Support Professional certification.
- Leverage current industry-standard software solutions, including Microsoft Server, Microsoft Office, Apple IOS, Office 365 and Azure, Scrum Framework and ServiceNow.
Courses You'll Take
For the courses you’ll take, semester sequence, pathways and course descriptions, view the program catalog page.
Credit for Prior Learning
You may have the opportunity to obtain credit for the college-level skills and knowledge you've already acquired. Learn more about credit for prior learning.
How To Apply
- Apply online and pay the $30 application fee.
- Submit official high school transcript.
- Complete placement assessment.
- Complete Computer Skills Assessment.
Still have questions? Visit the Admissions page or contact the Office of Admissions | 262.691.5200.
Deadlines To Know*
Fall 2020 Start
- Submit application by August 3, 2020
- Complete checklist items by August 10, 2020
Spring 2021 Start
- Submit application by January 5, 2021
- Complete checklist items by January 11, 2021
* Application deadlines are subject to change based on program demand.
Financial Aid Eligibility
As a program student, you are eligible to receive:
- Financial aid loans
- Scholarships
- Other forms of assistance
Learn more about financial aid.
Cost
The cost of your degree depends on a number of factors, including where you live, how your program is delivered, how long it takes to finish your program and the financial aid you receive.
Learn more about tuition and fees.
Career Salaries
$40,000 – $68,000 annually
Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.
Check the WCTC Graduate Success Report to view our graduates’ entry wages.
Potential Careers
If you are a tech-savvy problem-solver, then a career in computer support might be right for you! Those who work in this field must be good listeners, have strong customer service skills and be patient, especially when helping end users walk through steps needed to remedy a problem.
- Computer Support Technician
- IT Service Desk Analyst
- Support Technician
- Software Trainer
- End User Support Specialist
Transfer Options
Whether you're a high school student interested in earning college credits or a college student interested in transferring to a four-year university after graduation, our dual-enrollment and transfer-credit agreements will help you take the next step in your education and career.
High School Dual Credits
Dual enrollment offers high school juniors and seniors an opportunity to get a head start in high-demand fields through earning college credits. Learn about the credit options.
Transfer Opportunities After WCTC
WCTC has credit transfer agreements with many four-year institutions that allow our degree graduates to transfer credits into a baccalaureate program, often at junior-level standing.
| College | Program Name | Credit Awards |
|---|---|---|
| Carroll University | BS Information Technology | Junior Standing |
| Carroll University | BS Computer Science | Junior Standing |
| UW-Milwaukee | BS Information Science & Technology | up to 62 |
| UW-Stout | BS Information and Communication Technologies | up to 60 |
| College | Program Name | Credit Awards |
|---|---|---|
| Cardinal Stritch | Any Bachelor Degree in the College of Business and Management | 60+ |
| Colorado State University-Global Campus | Any Bachelors Degree | up to 64, 10% tuition discount |
| Concordia University - Wisconsin | Any Bachelors | Up to 84 |
| Franklin University | Any Bachelors Degree | Junior Standing |
| Grand Canyon University | Any Bachelors | 10% tuition discount |
| Lakeland University | Any Bachelors Degree | Junior Standing |
| Mount Mary University | Bachelor Degree | Junior Standing |
| Ottawa University | Bachelor of Arts or Science | up to 80, and 35%+ tuition discount for WCTC grads |
| Purdue Global | Any Bachelors | credits vary, 20% tuition discount |
| UW-Green Bay | Organizational Leadership - Bachelor of Applied Studies | Block of 60 credits |
| UW-Oshkosh | BS Leadership and Organizational Studies | credits vary, 100% online |
| UW-Stout | BS Career, Technical Education & Training (100% online) | up to 60 |
| UW-Stout | BS Management (100% online) | up to 60 |
| Wisconsin Lutheran College | BA/BS in Business Management & Leadership | 50-70 |
Transfer Tips
- Contact the school to which you'd like to transfer to make sure you understand its transfer policy.
- Talk to your WCTC program advisor about your intent to transfer so he/she can help you plan.
- If you're transferring within the University of Wisconsin (UW) System, contact your desired institution about its transfer policy and visit the UW System's transfer resource page.