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IT - Computer Support Specialist

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Degree Type
60-credit Associate of Applied Science Degree

Program Code

Time to Degree
2 years

Start Date
August / January / June

How You'll Learn

  • Hybrid
  • Daytime
  • Evening

Computer support specialists install equipment, assist users with technology or software issues, troubleshoot when problems arise and serve as a resource for end-users. Gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer operating systems and working with hardware and networks.

How To Apply

  • Apply online and pay the $30 application fee.
  • Submit a copy of one of the following to demonstrate your reading, writing and math skills:
    • High school GPA of 2.60 or above. Transcript must include completed coursework through the 11th grade.*
    • ACT, ACCUPLACER® or GED - 2014 Series (165 or higher).*
    • Prior college coursework may meet this requirement in whole or in part. Courses must be in the specific area(s), and you must have earned a grade of C or better (2.0 on a 4.0 scale) in the courses.*
    • If none of the above apply, sign up for the ACCUPLACER® placement test.

*Unofficial copies of these documents can be sent to

Questions on the application process? Visit the Admissions page or contact an enrollment counselor.

Program Details

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Contact Us

Questions? We'd love to help! Connect with our Enrollment team by filling out our online form or by email at

Potential Careers

If you are a tech-savvy problem-solver, then a career in computer support might be right for you! Those who work in this field must be good listeners, have strong customer service skills and be patient, especially when helping end users walk through steps needed to remedy a problem.

  • Computer Support Technician
  • IT Service Desk Analyst
  • Support Technician
  • Software Trainer
  • End-User Support Specialist
High School Eligibility

This program is open to qualified high school applicants. Learn more >

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Career Salaries

$42,600 – $68,300 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

Financial Aid

As a program student, you are eligible to receive:

  • Financial aid loans
  • Scholarships
  • Other forms of assistance

Learn more about financial aid.

What Makes This Program Unique

  1. Leverage current industry-standard software solutions, including Microsoft Desktop and Server operating systems, Microsoft Office, Apple IOS, Microsoft 365 and Azure, Scrum Framework and ServiceNow.
  2. Prepare for Microsoft Windows and Server, ServiceNow and CompTIA A+ certifications.
  3. Earn two degrees in three years by combining this program with IT - Network Specialist.

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Program Pathway

Earn certificates, technical diplomas and/or industry credentials along this pathway. Start with some courses for entry-level employment, and continue with additional courses for higher wages and job advancement.

IT - Computer Support Specialist Pathway

Earn credit for prior learning for the college-level knowledge and skills that you've already acquired through advanced high school classes, previous college coursework, self-study, military training work or volunteer experience.

More Credit Opportunities

Transfer Opportunities After WCTC

WCTC has credit transfer agreements with many four-year institutions that allow our degree graduates to transfer credits into a baccalaureate program, often at junior-level standing.

Explore Transfer Agreements