Desktop Support Technician

Desktop Support Technician

Degree Type

26-credit Technical Diploma

Program Code

31-154-1

Time to Degree

1.5 years

Start Date

August / January / June

How You'll Learn

Hybrid

Daytime

Evening

Desktop support technicians are among the first ones called when a technology problem arises with an employee’s computer or a company’s network. They provide remote or on-site support, troubleshooting and problem-solving. Develop skills in hardware/software installation and configuration, troubleshooting and problem resolution, customer support and networking fundamentals.

Deadlines To Know*

Fall 2021 Start

  • Submit application by August 2, 2021
  • Complete checklist items by August 9, 2021

Spring 2022 Start

  • Submit application by January 3, 2022
  • Complete checklist items by January 10, 2022

Summer 2021 Start

  • Submit application by May 24, 2021
  • Complete checklist items by June 1, 2021

* Application deadlines are subject to change based on program demand.

Tuition Costs

The cost of your degree depends on a number of factors, including where you live, how your program is delivered, how long it takes to finish your program and the financial aid you receive. Explore current tuition and fees.

Additional Estimated Costs

  • Any laptop
  • 500GB SSD external hard drive

How To Apply

Questions on the application process? Visit the Admissions page or contact an Admissions Advisor.

 

Program Details

Questions? We'd love to help! Connect with our Outreach team by filling out our online form or by email at outreach@wctc.edu.

If you have a good sense of organization, are a problem-solver and logical thinker, a career in desktop support may be right for you. Those in this field must be mindful of deadlines as well as the computer user’s time. They need to see the problem through from start to finish – initial report to resolution.

  • Desktop Support Technician
  • Desktop Support Specialist
  • Help Desk Technician
  • IT Service Desk Analyst

$32,500 - $53,000 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

As a program student, you are eligible to receive:

  • Financial aid loans
  • Scholarships
  • Other forms of assistance

Learn more about financial aid.

What Makes This Program Unique?

1

The IT Student Center provides IT students with a wealth of resources to practice their skills, complete group projects and work with mentors and tutors.

2

Hands-on activities and coursework provide opportunities to prepare for Microsoft Windows and Server, ServiceNow and CompTIA A+ certifications.

3

Job outlook is strong as technology continues to upgrade and change at a fast pace.

Desktop Support Technician

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