Consulting Services

WCTC’s Corporate Training Center (CTC) offers consulting services to ensure your satisfaction and an optimal return on investment. Our subject matter experts can help you plan, implement and assess key initiatives through strategic planning meetings, problem-solving sessions or working side-by-side with project teams. Group or individual coaching from our instructors can help ensure that your employees apply skills learned in training to their jobs.

Meet Our Experts

Terri GlaserTerri Glaser

Terri Glaser has been involved in the quality and process improvement field for over 30 years. Her experience is in both manufacturing and office processes. She has valuable applied experience at both the practitioner and manager level arising from her various roles at Delphi Automotive and Harley-Davidson.

Education: MBA and BS in Mechanical Engineering, Marquette University


  • Lean Six Sigma
  • Process Improvement
  • Lean
  • Project Management/Project Development Processes


  • Lean Office and Lean Product Development
  • Master Black Belt
  • Certified Quality Engineer (CQE)
  • Certified Manager of Quality and Operational Excellence (CMQ/OE)

Paul SmithPaul Smith

Paul Smith is an internationally-known speaker and trainer. For more than 30 years, Paul has presented programs for a variety of businesses including manufacturers, educational institutions, healthcare organizations and government agencies.

Education: MS, University of Wisconsin-Milwaukee and BA, Loras College, Dubuque, IA


  • Leadership and Management Development
  • Time and Productivity Management
  • Developing High-Performance Teams

Rick GoodsonRick Goodson

Rick Goodson has more than 25 years of experience in manufacturing and quality operations, and 14 years of consulting and coaching experience implementing Lean and Quality Management Systems. With extensive background in Lean techniques, Rick has conducted more than 30 Value Stream Mapping projects and an equal amount of 5S and Kaisen events.

Education: BS in Industrial Technology, University of West Florida and MBA, Keller Graduate School of Management, Milwaukee


  • ISO 9001 and TS16949 Quality Systems
  • Value Stream Mapping
  • Lean Six Sigma
  • Quality Management
  • Statistical Process Control
  • Lean Manufacturing


  • Lean Six Sigma Black Belt
  • IRCA QMS Lead Auditor
  • Certified Quality Auditor
  • Certified Quality Engineer