Course Listing
Spring 2024 Semester Courses
Management of Customer Service
Course Description
Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.
| Day of the Week | Abbreviation |
| Monday | M |
| Tuesday | T |
| Wednesday | W |
| Thursday | Th |
| Friday | F |
| Saturday | S |
| Sunday | Su |
4 courses found
| Course | CRN | Seats Open | Instructor | Tuition Fees |
CreditCr | Dates | Days | Times |
|---|---|---|---|---|---|---|---|---|
Course: 196-125-002Management of Customer Service |
CRN: 20629 |
Seats: 1 |
Instructor: Powell, Veronica R |
Tuition: $588.56 |
Credit:Cr: 3 | Schedule Details: view schedule | ||
Course: 196-125-001Management of Customer Service |
CRN: 20628 |
Seats: 5 |
Instructor: Powell, Veronica R |
Tuition: $588.56 |
Credit:Cr: 3 |
Dates: 01/24/24-03/13/24 |
Days: WednesdayW |
Times: 06:00pm-08:50pm |
Course: 196-125-004Management of Customer Service |
CRN: 20630 |
Seats: 6 |
Instructor: Smathers, Marc D |
Tuition: $588.56 |
Credit:Cr: 3 | Schedule Details: view schedule | ||
Course: 196-125-003Management of Customer Service |
CRN: 21096 |
Seats: WL |
Instructor: Powell, Veronica R |
Tuition: $588.56 |
Credit:Cr: 3 | Schedule Details: view schedule | ||
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