Course Listing
Spring 2024 Semester Courses
IT Service Management
Course Description
Learn the best practices of IT service management necessary to deliver and control the IT services offered within an organization. Apply the key concepts of ITIL and ITSM in order to provide front-line support to customers. Explore Incident Management, Change Management, Knowledge Management, Request Fulfillment and the Service Catalog, and practice active listening skills and effective communication strategies.
| Day of the Week | Abbreviation |
| Monday | M |
| Tuesday | T |
| Wednesday | W |
| Thursday | Th |
| Friday | F |
| Saturday | S |
| Sunday | Su |
1 courses found
| Course | CRN | Seats Open | Instructor | Tuition Fees |
CreditCr | Dates | Days | Times |
|---|---|---|---|---|---|---|---|---|
Course: 154-143-622IT Service Management |
CRN: 21074 |
Seats: 21 |
Instructor: Lambach, Cyndi Kaye |
Tuition: $480.60 |
Credit:Cr: 3 |
Dates: 03/28/24-05/16/24 |
Days: ThursdayTh |
Times: 06:00pm-09:50pm |
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