Course Listing
Fall 2026 Semester Courses
Management of Customer Service
Course Description
Develop the skills, attitudes and service mindset needed to manage customer satisfaction, earn long-term loyalty and handle challenging interactions with confidence. Learn how to communicate effectively, solve problems and use current customer service technologies to meet customer needs. Explore real-world tools and strategies for creating positive experiences and leading the customer service process across any industry.
4 courses found
| Course | CRN | Seats Open | Term | Credit | Dates | Days | Times | Room | Delivery |
|---|---|---|---|---|---|---|---|---|---|
Course: 196-125-001Management of Customer Service |
CRN: 10466 |
Seats: 24 |
Term: Fall Term 1 |
Credit: 3 |
Dates: 08/17/26-10/05/26 |
Days: MondayM |
Times: 06:00pm-08:50pm |
Room: ZOOM | Delivery: Hybrid Online |
Course: 196-125-003Management of Customer Service |
CRN: 10467 |
Seats: 15 |
Term: Fall Term 1 |
Credit: 3 |
Dates: 08/17/26-10/05/26 |
Days: MondayM |
Times: 08:00am-10:50am |
Room: B073 | Delivery: Hybrid Course |
Course: 196-125-004Management of Customer Service |
CRN: 10468 |
Seats: 20 |
Term: Fall Term 1 |
Credit: 3 |
Dates: 08/18/26-10/06/26 |
Days: TuesdayT |
Times: 08:00am-10:50am |
Room: B018 | Delivery: Hybrid Course |
Course: 196-125-002Management of Customer Service |
CRN: 10956 |
Seats: 20 |
Term: Fall Term 2 |
Credit: 3 |
Dates: 10/22/26-12/10/26 |
Days: ThursdayTh |
Times: 06:00pm-08:50pm |
Room: B018 | Delivery: Hybrid Course |
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