Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12052
Tuition/fee: $418.95
Seats Open: 0
Instructor: Gahr, Debra A
Dates: 08/25/16-12/20/16
Days: Tuesday Thursday
Times: 11:30am-12:50pm
Room: B012

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12053
Tuition/fee: $418.95
Seats Open: 8
Instructor: Gahr, Debra A
Dates: 08/29/16-12/19/16
Days: Monday
Times: 09:00am-11:50am
Room: B014

Offering number: 104-191-004

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12054
Tuition/fee: $418.95
Seats Open: 5
Instructor: Nickel, Judith A
Dates: 08/24/16-12/14/16
Days: Wednesday
Times: 06:00pm-08:50pm
Room: A016

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106-164 Administrative Office Mgmt

Develop professional skills and attitudes necessary to succeed in today?s global business environment. Topics include respect for cultural diversity in the workforce, ethics, ergonomics and office safety, time and stress management, problem-solving and working as a team. Gain practical experience in correspondence composition, making travel arrangements and meeting planning. Review job search and interviewing skills. Creation of a portfolio and a service-learning project may be included.

Course Credits

3

Sections this Semester

Offering number: 106-164-001

Prerequisite(s): 106-105 Doc Processing and Editing (or concurrent); and 106-110 Intro to Software Applications or 106-111 MBA I - AP
CRN: 12071
Tuition/fee: $424.95
Seats Open: 8
Instructor: Schmidt, Martha M
Hybrid Course Schedule

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196-140 Managing People

Gain vital "how to" skills related to supervising others including developing job satisfaction, maintaining high employee morale, using specific tools of supervision, communicating well and evaluating, guiding and training employees. Use simulations, case studies and role play scenarios - but not lectures - to learn these concepts and develop your own supervisory philosophy.

Course Credits

3

Sections this Semester

Offering number: 196-140-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12158
Tuition/fee: $418.95
Seats Open: 12
Instructor: Palmer-Quade, Nicola L
Dates: 08/29/16-12/19/16
Days: Monday
Times: 09:00am-11:50am
Room: B005

Offering number: 196-140-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12159
Tuition/fee: $418.95
Seats Open: 11
Instructor: Palmer-Quade, Nicola L
Dates: 08/24/16-12/14/16
Days: Wednesday
Times: 12:30pm-03:20pm
Room: B005

Offering number: 196-140-003

CRN: 12913
Tuition/fee: $418.95
Seats Open: 0
Instructor: Kujawski, Brenda B
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Offering number: 196-140-004

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12160
Tuition/fee: $418.95
Seats Open: 8
Instructor: Johnson, Jennifer L
Dates: 08/29/16-12/19/16
Days: Monday
Times: 06:00pm-08:50pm
Room: B075

Offering number: 196-140-005

CRN: 13032
Tuition/fee: $418.95
Seats Open: 15
Instructor: Kujawski, Brenda B
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Offering number: 196-140-006

CRN: 13302
Tuition/fee: $418.95
Seats Open: 13
Instructor: Kujawski, Brenda B
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196-190 Leadership Development

Through workplace case studies, role plays, and structured experiences, learn to communicate more clearly, manage conflict situations, deal with emotional behavior, build trust, and maintain and develop the self-esteem of others.

Course Credits

3

Sections this Semester

Offering number: 196-190-001

CRN: 12161
Tuition/fee: $418.95
Seats Open: 11
Instructor: Palmer-Quade, Nicola L
Dates: 08/25/16-12/15/16
Days: Thursday
Times: 10:30am-01:20pm
Room: B040

Offering number: 196-190-002

CRN: 12162
Tuition/fee: $418.95
Seats Open: 0
Instructor: Palmer-Quade, Nicola L
Dates: 08/30/16-12/20/16
Days: Tuesday
Times: 10:30am-01:20pm
Room: I106

Offering number: 196-190-003

CRN: 13730
Tuition/fee: $418.95
Seats Open: 15
Instructor: Previte, Michael A
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