Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-005

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20194
Tuition/fee: $404.70
Seats Open: 9
Instructor: Gahr, Debra A
Dates: 01/20/15-05/12/15
Days: Tuesday Thursday
Times: 08:30am-09:55am
Room: B079

Offering number: 104-191-006

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20195
Tuition/fee: $404.70
Seats Open: 7
Instructor: Gahr, Debra A
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 11:30am-02:25pm
Room: B081

Offering number: 104-191-007

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20196
Tuition/fee: $404.70
Seats Open: 17
Instructor: Kottke, Karen K
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 06:00pm-08:55pm
Room: B010

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106-164 Administrative Office Mgmt

Develop professional skills and attitudes necessary to succeed in today?s global business environment. Topics include respect for cultural diversity in the workforce, ethics, ergonomics and office safety, time and stress management, problem-solving and working as a team. Gain practical experience in correspondence composition, making travel arrangements and meeting planning. Review job search and interviewing skills. Creation of a portfolio and a service-learning project may be included.

Course Credits

3

Sections this Semester

Offering number: 106-164-002

Prerequisite(s): 106-105 Doc Processing and Editing (or concurrent); and 106-110 Microcomputer Bus Apps I or 106-111 MBA I - AP
CRN: 20373
Tuition/fee: $409.95
Seats Open: 12
Instructor: Schmidt, Martha M
Dates: 01/19/15-05/11/15
Days: Monday
Times: 01:30pm-03:25pm
Room: B042

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Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 01:30pm-03:25pm

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196-140 Principles of Supervision

Gain vital "how to" skills related to supervising others including developing job satisfaction, maintaining high employee morale, using specific tools of supervision, communicating well and evaluating, guiding and training employees. Use simulations, case studies and role play scenarios - but not lectures - to learn these concepts and develop your own supervisory philosophy.

Course Credits

3

Sections this Semester

Offering number: 196-140-004

CRN: 20198
Tuition/fee: $404.70
Seats Open: 8
Instructor: Young, Marilyn D
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 12:30pm-03:25pm
Room: B010

Offering number: 196-140-005

CRN: 20199
Tuition/fee: $404.70
Seats Open: 5
Instructor: Johnson, Jennifer L
Dates: 01/19/15-05/11/15
Days: Monday
Times: 06:00pm-08:55pm
Room: B010

Offering number: 196-140-006

CRN: 20200
Tuition/fee: $404.70
Seats Open: 7
Instructor: Young, Marilyn D
Dates: 01/19/15-05/11/15
Days: Monday
Times: 11:00am-01:55pm
Room: B010

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196-190 Leadership Development

Through workplace case studies, role plays, and structured experiences, learn to communicate more clearly, manage conflict situations, deal with emotional behavior, build trust, and maintain and develop the self-esteem of others.

Course Credits

3

Sections this Semester

Offering number: 196-190-003

CRN: 20300
Tuition/fee: $404.70
Seats Open: 4
Instructor: Palmer-Quade, Nicola L
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 08:30am-11:25am
Room: B081

Offering number: 196-190-004

CRN: 20302
Tuition/fee: $404.70
Seats Open: 10
Instructor: Jorgensen, Mark R
Dates: 01/19/15-05/11/15
Days: Monday
Times: 06:00pm-08:55pm
Room: B071

Offering number: 196-190-005

Prerequisite(s): 196-120 Accel Orientation or 890-107 Blended Options Seminar or 890-104 Blended Options Seminar
CRN: 20543
Tuition/fee: $404.70
Seats Open: 7
Instructor: Previte, Michael A
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