Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20047
Tuition/fee: $418.95
Seats Open: 9
Instructor: Gahr, Debra A
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 08:00am-10:50am
Room: B091

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20048
Tuition/fee: $418.95
Seats Open: 16
Instructor: Gahr, Debra A
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 11:00am-12:20pm
Room: B040

Offering number: 104-191-003

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20049
Tuition/fee: $418.95
Seats Open: 14
Instructor: Nickel, Judith A
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 06:00pm-08:50pm
Room: B042

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138-150 Global Business Fundamentals

This course is an introduction to global business, with an examination of globalization and the cultural, political, economic, legal, and financial issues that impact international business. Global business operations including exports, imports, and foreign direct investment will be analyzed.

Course Credits

3

Sections this Semester

Offering number: 138-150-001

CRN: 20090
Tuition/fee: $418.95
Seats Open: 0
Instructor: Dragotta, Susan M
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 11:00am-01:50pm
Room: B079

Offering number: 138-150-002

CRN: 20091
Tuition/fee: $425.55
Seats Open: 1
Instructor: Dragotta, Susan M
Dates: 01/20/17-05/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Looking for a different semester?

138-166 Global Supl Chain Src & Procur

This course is an introduction to global procurement and sourcing. Students will examine organizational, procedural, logistical, cultural, financial and other factors encountered when sourcing offshore.

Course Credits

3

Sections this Semester

Offering number: 138-166-001

Prerequisite(s): 138-150 Global Business Fundamentals
CRN: 20961
Tuition/fee: $418.95
Seats Open: 16
Instructor: Grogan, Mary C
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