Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

CRN: 20043
Tuition/fee: $424.95
Seats Open: 12
Instructor: Gahr, Debra A
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 08:00am-10:50am
Room: B040

Offering number: 104-191-003

CRN: 20045
Tuition/fee: $424.95
Seats Open: 6
Instructor: TBA
Dates: 01/24/18-05/16/18
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B091

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138-150 Global Business Fundamentals

This course is an introduction to global business, with an examination of globalization and the cultural, political, economic, legal, and financial issues that impact international business. Global business operations including exports, imports, and foreign direct investment will be analyzed.

Course Credits

3

Sections this Semester

Offering number: 138-150-001

CRN: 20088
Tuition/fee: $424.95
Seats Open: 15
Instructor: Dragotta, Susan M
Dates: 01/24/18-05/16/18
Days: Wednesday
Times: 11:30am-02:20pm
Room: B079

Offering number: 138-150-002

CRN: 20089
Tuition/fee: $431.10
Seats Open: 13
Instructor: Dragotta, Susan M
Dates: 01/22/18-05/21/18
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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138-166 Global Sourcing

This course is an introduction to global procurement and sourcing. Students will examine organizational, procedural, logistical, cultural, financial and other factors encountered when sourcing offshore.

Course Credits

3

Sections this Semester

Offering number: 138-166-001

CRN: 20883
Tuition/fee: $424.95
Seats Open: 23
Instructor: TBA
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