Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-005

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20194
Tuition/fee: $404.70
Seats Open: 7
Instructor: Gahr, Debra A
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 08:30am-09:55am
Room: B079

Offering number: 104-191-006

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20195
Tuition/fee: $404.70
Seats Open: 3
Instructor: Gahr, Debra A
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 11:30am-02:25pm
Room: B081

Offering number: 104-191-007

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20196
Tuition/fee: $404.70
Seats Open: 5
Instructor: Kottke, Karen K
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 06:00pm-08:55pm
Room: B010

Looking for a different semester?

138-150 Global Business Fundamentals

Review the fundamentals of global business in an effort to understand how the environment, world history, and political systems impact the global trade arena. Discuss trading blocks, including NAFTA, Mercosor, the EC and the WTO, in the context of the global economy.

Course Credits

3

Sections this Semester

Offering number: 138-150-004

CRN: 20813
Tuition/fee: $412.05
Seats Open: 0
Instructor: Dragotta, Susan Mary
Dates: 01/16/15-05/15/15
Online Course Info and Required Orientation

Offering number: 138-150-005

CRN: 20814
Tuition/fee: $404.70
Seats Open: 0
Instructor: Dragotta, Susan Mary
Dates: 01/22/15-05/14/15
Days: Thursday
Times: 06:00pm-08:55pm
Room: B112

Looking for a different semester?

138-165 Global Supply Chain Logistics

Develop an in-depth understanding of the flow of documents, ISO, and compliance issues in relationship to U.S. export control laws. Learn the basics of ocean/air rate calculations. Discuss trade treaties such as NAFTA and their impact on documents and transportation.

Course Credits

3

Sections this Semester

Offering number: 138-165-001

Prerequisite(s): 138-150 Global Business Fundamentals
CRN: 20816
Tuition/fee: $404.70
Seats Open: 14
Instructor: Dragotta, Susan Mary
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 06:00pm-08:55pm
Room: B112

Looking for a different semester?