Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20051
Tuition/fee: $412.80
Seats Open: 0
Instructor: Gahr, Debra A
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 08:30am-09:50am
Room: B012

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20052
Tuition/fee: $412.80
Seats Open: 7
Instructor: Gahr, Debra A
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 11:30am-02:20pm
Room: B012

Offering number: 104-191-003

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20053
Tuition/fee: $412.80
Seats Open: 4
Instructor: Kottke, Karen K
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B010

Looking for a different semester?

138-150 Global Business Fundamentals

Review the fundamentals of global business in an effort to understand how the environment, world history, and political systems impact the global trade arena. Discuss trading blocks, including NAFTA, Mercosor, the EC and the WTO, in the context of the global economy.

Course Credits

3

Sections this Semester

Offering number: 138-150-001

CRN: 20094
Tuition/fee: $412.80
Seats Open: 1
Instructor: Dragotta, Susan M
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 01:30pm-04:20pm
Room: B112

Offering number: 138-150-002

CRN: 20095
Tuition/fee: $419.70
Seats Open: 4
Instructor: Dragotta, Susan M
Dates: 01/18/16-05/16/16
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Looking for a different semester?

138-165 Global Supply Chain Logistics

Develop an in-depth understanding of global supply chain transportation, including ocean, air and land shipments, documentation, logistics intermediaries, and related regulations.

Course Credits

3

Sections this Semester

Offering number: 138-165-001

Prerequisite(s): 138-150 Global Business Fundamentals
CRN: 20097
Tuition/fee: $412.80
Seats Open: 19
Instructor: Grogan, Mary C
Dates: 01/19/16-03/08/16
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B112

Looking for a different semester?