Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10047
Tuition/fee: $418.95
Seats Open: 11
Instructor: Gahr, Debra A
Dates: 08/23/17-12/18/17
Days: Monday Wednesday
Times: 08:00am-09:20am
Room: B091

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10048
Tuition/fee: $418.95
Seats Open: 12
Instructor: Gahr, Debra A
Dates: 08/24/17-12/14/17
Days: Thursday
Times: 09:00am-11:50am
Room: B040

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138-150 Global Business Fundamentals

This course is an introduction to global business, with an examination of globalization and the cultural, political, economic, legal, and financial issues that impact international business. Global business operations including exports, imports, and foreign direct investment will be analyzed.

Course Credits

3

Sections this Semester

Offering number: 138-150-001

CRN: 10093
Tuition/fee: $425.55
Seats Open: 19
Instructor: Dragotta, Susan M
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 138-150-002

CRN: 10094
Tuition/fee: $418.95
Seats Open: 8
Instructor: Dragotta, Susan M
Dates: 08/24/17-12/14/17
Days: Thursday
Times: 08:00am-10:50am
Room: B073

Offering number: 138-150-003

Prerequisite(s): 890-742 Bus Blended Options Seminar (or concurrent) or Blended Options Proficiency
CRN: 11017
Tuition/fee: $418.95
Seats Open: 24
Instructor: Dragotta, Susan M
Program Restriction
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138-165 Global Logistics

Develop an in-depth understanding of global supply chain transportation, including ocean, air and land shipments, documentation, logistics intermediaries, and related regulations.

Course Credits

3

Sections this Semester

Offering number: 138-165-001

Prerequisite(s): 138-150 Global Business Fundamentals (or concurrent) and Blended Options Proficiency or 890-742 Bus Blended Options Seminar
CRN: 11268
Tuition/fee: $418.95
Seats Open: 23
Instructor: Swentik, Jody L
Program Restriction
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