Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10058
Tuition/fee: $412.80
Seats Open: 7
Instructor: Gahr, Debra A
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 08:30am-09:50am
Room: B014

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10059
Tuition/fee: $412.80
Seats Open: 0
Instructor: Gahr, Debra A
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 11:30am-12:50pm
Room: B012

Offering number: 104-191-004

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10060
Tuition/fee: $412.80
Seats Open: 1
Instructor: Kottke, Karen K
Dates: 08/26/15-12/16/15
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B010

Looking for a different semester?

138-150 Global Business Fundamentals

Review the fundamentals of global business in an effort to understand how the environment, world history, and political systems impact the global trade arena. Discuss trading blocks, including NAFTA, Mercosor, the EC and the WTO, in the context of the global economy.

Course Credits

3

Sections this Semester

Offering number: 138-150-001

CRN: 10104
Tuition/fee: $419.70
Seats Open: 0
Instructor: Dragotta, Susan Mary
Dates: 08/26/15-12/22/15
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 138-150-002

CRN: 10105
Tuition/fee: $412.80
Seats Open: 10
Instructor: Dragotta, Susan Mary
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 10:30am-11:50am
Room: B112

plus

Dates: 10/05/15-10/05/15
Days: Monday
Times: 10:30am-11:50am
Room: B040

plus

Dates: 11/09/15-11/09/15
Days: Monday
Times: 10:30am-11:50am
Room: B040

plus

Dates: 11/16/15-11/16/15
Days: Monday
Times: 10:30am-11:50am
Room: B040

plus

Dates: 12/21/15-12/21/15
Days: Monday
Times: 10:30am-11:50am
Room: B040

Offering number: 138-150-003

CRN: 10106
Tuition/fee: $412.80
Seats Open: 10
Instructor: Dragotta, Susan Mary
Dates: 08/27/15-12/17/15
Days: Thursday
Times: 01:30pm-04:20pm
Room: B112

plus

Dates: 10/01/15-10/01/15
Days: Thursday
Times: 01:30pm-04:20pm
Room: B040

plus

Dates: 11/12/15-11/12/15
Days: Thursday
Times: 01:30pm-04:20pm
Room: B040

plus

Dates: 12/17/15-12/17/15
Days: Thursday
Times: 01:30pm-04:20pm
Room: B040

Looking for a different semester?

138-166 Global Supl Chain Src & Procur

This course is an introduction to global procurement and sourcing. Students will examine organizational, procedural, logistical, cultural, financial and other factors encountered when sourcing offshore.

Course Credits

3

Sections this Semester

Offering number: 138-166-001

Prerequisite(s): 138-150 Global Business Fundamentals
CRN: 10107
Tuition/fee: $412.80
Seats Open: 8
Instructor: Grogan, Mary Christina
Dates: 09/01/15-12/22/15
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B112

plus

Dates: 10/06/15-10/06/15
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B018

plus

Dates: 11/10/15-11/10/15
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B018

plus

Dates: 12/22/15-12/22/15
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B018

Looking for a different semester?