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Spring 2015 Semester Courses

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196-125 Management of Customer Service

Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 196-125-003

Course Notes

Prerequisite(s): 196-120 Accel Orientation (or concurrent)
CRN: 20249
Tuition/fee: $404.70
Seats Open: 4
Instructor: Previte, Michael A
Dates: 01/19/15-02/16/15
Days: Monday
Times: 06:00pm-09:55pm
Room: B089

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