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196-125 Management of Customer Service

Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 196-125-001

Course Notes

CRN: 10868
Tuition/fee: $461.25
Seats Open: 24
Instructor: TBA
Program Restriction
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Offering number: 196-125-002

Course Notes

CRN: 10869
Tuition/fee: $461.25
Seats Open: 20
Instructor: Gahr, Debra A
Program Restriction
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Offering number: 196-125-003

Course Notes

CRN: 10117
Tuition/fee: $431.25
Seats Open: 20
Instructor: Gahr, Debra A
Dates: 08/22/18-12/17/18
Days: Monday Wednesday
Times: 11:30am-12:50pm
Room: B014

Offering number: 196-125-004

Course Notes

CRN: 10118
Tuition/fee: $431.25
Seats Open: 24
Instructor: Loeding, Julie A
Dates: 08/23/18-12/13/18
Days: Thursday
Times: 02:30pm-05:20pm
Room: B005

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