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Spring 2016 Semester Courses

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196-125 Management of Customer Service

Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.

Course Credits


Sections this Semester

Offering number: 196-125-001

Course Notes

Prerequisite(s): 196-120 Accel Orientation (or concurrent) or 890-107 Blended Options Seminar (or concurrent)
CRN: 20965
Tuition/fee: $412.80
Seats Open: 7
Instructor: Previte, Michael A
Program Restriction
Dates: 01/18/16-02/15/16
Days: Monday
Times: 06:00pm-09:50pm
Room: B108

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