Fall 2015 Semester Courses
196-125 Management of Customer Service
Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.
Sections this Semester
Offering number: 196-125-001
Course NotesPrerequisite(s): 196-120 Accel Orientation (or concurrent)
Seats Open: 24
Instructor: Previte, Michael A