Course Listing

Spring 2024 Semester Courses

Service Desk Documentation

Course Description

Provides instruction to IT Service Desk Technician Documentation skills. Apprentices perform communication and documentation skills related to incorporating information sources, writing procedures, maintaining a knowledge base, preparing reports, presenting oral reports, and developing ticketing skills.

This course is not offered in the current semester.
Looking for a different semester?

 

Ready to register? Note the CRN number of the class you want to take, then follow our registration steps.

Looking for a different semester? Start over.