COVID-19 Resources for Students

Campus Reopening Plan

Beginning Monday, August 3, 2020, WCTC will reopen for the fall semester. This reopening applies to students, staff and faculty at both the Pewaukee and Waukesha campuses. We have worked diligently to develop a plan that will provide for the health, safety and security of our campus community. View our full WCTC Readiness Plan, and continue to watch this webpage for the most current information.

We humbly ask for your patience as we work through the reopening of the College. Please understand that these guidelines, rules and processes may need to be modified as we start learning and working on campus again.

Updated 8/4/20 at 9:20 a.m.

Face Coverings

  • All students are required to wear masks that cover the nose and mouth at all times when inside campus buildings. You are welcome to bring your own mask, or you can use the cotton, pleated, washable masks provided by WCTC.
  • If you are unable to wear a face mask for medical reasons, please contact Chris Daood, Dean of Student Support, at cdaood@wctc.edu or 262.691.5314.

Other Precautions

  • All students enrolled in fall 2020 classes have been emailed a Self-Acknowledgment Form that defines ways we can all contribute to keeping WCTC students and employees healthy. Please sign this form if you have not already done so.
  • We ask that you maintain at least six feet of physical distance from others at all times, especially in communal areas or in any group setting.
  • Signs have been posted throughout campus noting restrictions and precautions.

Cleaning on Campus

  • Restrooms will continue to receive extra cleaning.
  • Classrooms will be cleaned between classes and labs, whenever possible.
  • Ultraviolet (UV) filters have been added to ventilation systems.
  • Electrostatic sanitizing of areas will be completed when staff and students are not present.

Prevention

To promote campus health, please consider the following:

  • Wash your hands often, using soap and water for at least 20 seconds.
  • Cover your cough or sneeze using a tissue or the crook of your arm.
  • Avoid touching your nose, eyes or mouth.

Notices will be posted in restrooms across the Pewaukee and Waukesha campuses regarding personal care and hygiene. Please read signage and follow recommendations to keep yourself and others healthy.

Travel

We encourage staff and students to reconsider non-essential personal and business travel. COVID-19 is spreading rapidly. All students are strongly encouraged to take steps to protect themselves from illness. If you do choose to travel domestically or internationally, regardless of advisory level, a higher risk of infection is possible as well as a higher likelihood of self-isolation when you return.

Updated 8/4/20 at 9:20 a.m.

Building Access

  • Buildings will be open and accessible by using your WCTC ID card (myCard). 
  • Students will have access to buildings from 7 a.m. to 9 p.m Monday through Friday. Weekend building access is determined by class schedules.
  • The Welcome Center entrance (College Center Atrium) will be staffed from 7:30 a.m. to 6:30 p.m. Monday through Thursday and 8:30 a.m. to 4 p.m. Friday.
  • All elevators on campus are restricted to one occupant at a time.

Campus Resources

  • The Service Desk and Bookstore will be open to students, staff and faculty during the following hours:
    • Service Desk:
      • Monday-Thursday: 7:30 a.m.-6:30 p.m.
      • Friday: 7:30 a.m.-4:30 p.m.
    • Bookstore:
      • Monday-Thursday: 7:30 a.m.-6:30 p.m.
      • Friday: 7:30 a.m.-4:30 p.m.
    • Student Enrichment Center:
      • Monday, Thursday: 8:30 a.m.-7:30 p.m.
      • Tuesday: 9 a.m.-6:30 p.m.
      • Wednesday: 9 a.m.-6 p.m.
      • Saturday: 9 a.m.-1 p.m.
    • The public will not have access to the Student Enrichment Center, Service Desk or Bookstore.

Food Service

Enhanced systems are in place for disinfecting, cleaning and sanitizing food service areas, communal areas and high-touch surfaces. Food service employees will be wearing personal protective equipment, and social distancing markers have been placed throughout dining areas. Learn more at: https://safe-cafe.com/aladdin/

  • Food service in the Hub will reopen the week of August 3 with summer hours: 7:30 a.m.-1 p.m. Monday-Friday.
    • From August 17 on, Hub hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-2 p.m. Friday.
  • The cafes will reopen the week of August 17, 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-2 p.m. Friday.
  • All food will be prepackaged, with the exception of items from the grill. The grill menu has been streamlined for faster in/out times. No self-service items will be available.
  • Vending machines have been restocked and will be maintained.

Events and Activities

No external events will be held on either campus for the remainder of the calendar year, through December 31, 2020.

Ongoing Updates

Please monitor your WCTC email and Canvas for any communication from faculty and the College so you can be aware of any changes made to any course you are taking. Make sure you are signed up for WCTC Alerts to be notified about important WCTC announcements. WCTC Alerts are found under My Applications on the MyWCTC portal.

Updated 8/4/20 at 9:20 a.m.

Class Schedule Changes

Classes will be delivered in various ways to support student learning and keep people safe. Check your fall schedule for details about your class. Many faculty are reaching out to students to provide details about classes, so check your WCTC email and Canvas regularly. Please reach out to your academic department or academic advisor with questions.

Canvas Support

WCTC has created a Canvas support course to help you be successful in your online courses. WCTC professionals are available to provide live support to help you with Canvas tools and online learning strategies.

To join the Canvas support course, follow this invitation link, log into Canvas, then accept the invitation to join the WCTC Student Canvas Support course on your Dashboard.

Last Day to Withdraw Extension

To provide some flexibility during the pandemic, the last day to withdraw from a class for summer and fall is one week prior to the last day of the course. Please talk with your instructor and/or your advisor before dropping a course. 

This temporary withdrawal policy recognizes that student learning may be impacted by the change in a course's instructional delivery and the unexpected life demands as a result of COVID-19. 

If you would like to withdraw from your course, please fill out a drop/withdrawal form or contact Registration at webreg@wctc.edu. Not attending classes or informing an instructor of an intent to withdraw does not constitute an official course drop/withdrawal.

Updated 8/4/20 at 9:20 a.m.

CARES Act Federal Funding

WCTC has received funding from the federal government through the CARES Act that will be allocated 100% to support students. Eligible students will receive an email with eligibility requirements and instructions on how to apply. Learn more.

View the latest emergency grant reporting information.

Student Direct Deposit

To expedite payment of financial aid funds or fees from dropped courses, sign up now for direct deposit to your bank account. Visit your Student Account Center on MyWCTC, then choose "My Profile," then "Electronic Refunds." WCTC will still process these payments according to our regular schedule. 

Questions? Contact billing@wctc.edu. If you choose not to sign up for direct deposit, we will continue issuing paper checks via USPS when necessary.

Updated 8/4/20 at 10:45 a.m.

Electronic Device Rental Program

The Bookstore's device rental pilot has been expanded to all students. The Bookstore is now offering the following rentals:

Device with Accessories Retail Price (including accessories) Semester Rental
7th Generation iPad with Smart Keyboard, UAG hardshell case and AppleCare+ $700 $100
MacBook Air with carrying case and AppleCare+ $1,200 $200
16" MacBook Pro with carrying case and AppleCare+ $2,600 $400
Dell Latitude with carrying case and Safeware $1,400 $200
Dell Precision with carrying case and Safeware $2,500 $400


Students have the ability to rent-to-own any of the above devices. Students can buy out the rental by paying the difference of the retail price less the amount of paid rental fees. Devices are recycled back into the rental program if a student chooses not to purchase it. Semester rental price is per 16-week semester.

Students can use financial aid to pay for rental fees. Students can also apply through the Financial Aid office for special electronic device funding available through the WCTC Foundation or for Federal CARES Act funding.

This rental program meets the needs of students by lowering upfront costs for a device and by providing the hardware required to run Apporto (digital backpack) access to complete coursework successfully.

How to Use Zoom for Virtual Meetings

All currently enrolled program students have a Zoom account. If you are not enrolled in a program and did not receive an invitation, you will still be able to be invited to a Zoom meeting by WCTC faculty and staff. To set up Zoom for the first time:

  1. Visit https://wctc.zoom.us. and click "Sign In."
  2. Use your WCTC username and password to log in.

Questions? Contact the WCTC Service Desk at 262.691.5555 or email servicedesk@wctc.edu (be sure to include your WCTC username and phone number in your email).

Emergency Internet Access Options

  • The WCTC Library has limited mobile Wi-Fi hotspots available with one-week loan periods.
  • Public Service Commission of Wisconsin: This independent regulatory agency dedicated to serving the public interest provides a list of emergency internet resources for consumers that shows coverage maps, info and links for dozens of service providers across the state.
  • EveryoneOn: Enter your ZIP code to find free or affordable internet service options; updated to reflect offers in response to COVID-19.
  • Expanded Wi-Fi access in the WCTC parking lot: Available daily from 8 a.m. to 10 p.m. See map below for Wi-Fi locations.

Wi-Fi Access Map

 

Last updated 5/7/2020, 3:30 p.m.

Student Support Contact Information

Not sure who to contact? Call 262.691.5566 for support.

Academic Advising
262.691.5400 | advising@wctc.edu

  • Planning for course registration and graduation
  • Program-specific questions and concerns
  • Resources and referrals for campus supports

Academic Support
262.691.5311 | bsoika@wctc.edu

  • Virtual and on-campus support for math, english, reading, science, ESL, general studies and program courses
  • Business Health Technology and Canvas support
  • Virtual peer tutoring

Admissions
262.691.5200 | info@wctc.edu

  • Adding or changing to a new program
  • Transfer credit

Armed Forces Student Center
262.691.5431 | veterans@wctc.edu

  • Veterans benefits, including priority registration
  • Veterans financial assistance

Bookstore
262.691.5304 | bkstore@wctc.edu 

  • Ordering your books
  • Books and materials are being shipped to students

Career Connections
262.695.7848 | careers@wctc.edu

  • Appointments available via Zoom or phone for career exploration, internships and employment services
  • More resources, workshops and employers hiring available online

Counseling Services
262.695.3440 | counselingservices@wctc.edu

  • Confidential mental health counseling via Zoom or phone
  • Community and online resources online

Financial Aid
262.691.5436 | money@wctc.edu

  • Completing the FAFSA
  • Emergency financial assistance
  • Veterans benefits

Fitness Center
262.691.5549 | fitnesscenter@wctc.edu

  • Free virtual group fitness classes via Zoom
  • Variety of on-demand videos to workout anytime
  • Access online resources through Canvas
  • Complete online waiver and email fitnesscenter@wctc.edu for access

Library
262.691.5316 | library@wctc.edu

  • Research help (including APA citation style) in person and by chat, phone, email and Zoom
  • Limited mobile Wi-Fi hotspots with one-week loan periods
  • Access to digital resources, including reserves and interlibrary loan
  • Study space, computer access, printers, scanners and more

Multicultural Resource Center (MRC)
262.691.5175 | mrc@wctc.edu

  • Liaison between schools, families and community to address barriers to academic achievement
  • Assistance with admissions, placement testing, financial aid and scholarship applications
  • One-on-one case management
  • Appointments available via Zoom
  • Multicultural Student Mentoring Program and diversity programming

Registration and Records
262.691.5578 | webreg@wctc.edu

  • Registering and/or paying for courses
  • Troubleshooting registration errors
  • Transcript ordering
  • Applying for graduation

Student Accessibility
262.691.5318 | SAO@wctc.edu

  • Accommodations for a documented disability
  • Support for assistive technology
  • Troubleshooting accessibility concerns

Student Development
262.691.5302 | studentdevelopment@wctc.edu

  • Upcoming Student Government Association and MRC virtual events and activities
  • Online New Student Orientation
  • Graduation ceremony updates
  • Food pantry resources

Technology (Service Desk)
262.691.5555 | servicedesk@wctc.edu

  • Phone line open 24/7
  • If emailing, include your phone number for call back
  • Create a ticket from the myWCTC portal with MyServiceSuite
  • Search the MyServiceSuite knowledge base
  • Use myChat on the myWCTC portal

Testing Center
262.695.6215 | testingcenter@wctc.edu

  • Help understanding testing options, test preparation resources and test registration
  • Limited testing available in person and remotely

Last updated 7/30/2020 at 3:25 p.m.

Bookstore Reopening

The Bookstore is reopening August 3 in its regular location (Building B, Room B-104) and will be open Monday-Thursday from 7:30 a.m. to 6:30 p.m. and Friday from 7:30 a.m. to 4:30 p.m. The Bookstore is also open Saturday, August 15 from 9 a.m. to 1 p.m. All store patrons must wear a face mask and follow social distancing guidelines. 

Schedule Your Arrival Time

We strongly encourage all patrons to schedule a time to visit the Bookstore in person, even if you are only picking up an order. This will help us manage the number of people inside the store at any given time. Schedule a time online.

Fall Textbooks and Financial Aid

Fall textbooks and course materials are available Monday, August 3. Simply click "Find My Books" here, on the Bookstore website, the WCTC mobile app or the myWCTC portal under "Registration and Courses."

Financial aid is available on myCards for use in the Bookstore from Monday, August 10 through Friday, September 4. The last day textbooks and rentals are eligible for a full refund is Friday, September 4.

Free Shipping and Order Pickup

The Bookstore is extending free shipping for all online orders through Friday, September 4. In-store and curbside pickup are also available. Please wait until you receive email confirmation that your order is ready and schedule a time to pick up your order.

Curbside parking spots are not located just south of the College Center entrance near the flagpoles. Please bring a photo ID, and call 262.691.5304 and select option 6 to let us know when you arrive.

Third-party Payment Information

If any student has their employer or a third party paying for their textbooks and/or course materials, please email bkstore@wctc.edu to receive instructions for purchasing online.

Last updated 8/5/20 at 1 p.m.

Campus Cupboard

Campus Cupboard bags are available in the Student Development Office (C-119) Monday-Wednesday from 9 a.m. to 5 p.m. Students may also pick up a Campus Cupboard bag at the Welcome Center, located in the main College Center atrium on Thursdays from 7:30 a.m. to 6:30 p.m. or Fridays from 7:30 a.m. to 4 p.m.

Questions? Contact Student Development at 262.691.5302.

Additional Resources

Below you will find several additional resources for assistance with food needs. Please call ahead to confirm current hours.

FoodShare Information

There have been many rule changes to FoodShare, or SNAP, in Wisconsin that are increasing the eligibility for individuals statewide. If you were previously not eligible for FoodShare or have not applied for FoodShare before, you may be eligible now!

  • Hunger Task Force has created an Apply For FoodShare Webpage with FAQs, a walk-through application guide and more.
  • You can apply for FoodShare online or via phone.
  • Due to the increased call volume, please expect longer wait times to speak with a FoodShare assistant over the phone. You are highly encouraged to apply and manage your case online or by downloading the MyACCESS mobile app.

Food Pantry of Waukesha County

1301 Sentry Drive, Waukesha, WI
262.542.5300

Hours
Monday-Friday, 9 a.m.-12:30 p.m. and 3-5 p.m.

The Salvation Army - Waukesha

445 Madison Street, Waukesha, WI
Food pantry located at the rear of the building
262.547.7367

Hours
Tuesday-Wednesday, 1-4 p.m.
Friday, 9 a.m.-Noon
Community Meal Program (to-go meals) available Tuesday, Thursday and Saturday, 5-5:40 p.m.

The Hope Center - Waukesha

502 N East Avenue, Waukesha, WI
262.549.8726
Serving meals in to-go containers

Hours
Monday-Friday at 9 a.m. and Noon
Monday, Wednesday and Friday at 5:30 p.m.

Hartland Food Pantry

229 Lawn St Drive · Hartland, WI
262.367.6373
Must reside in the Hartland-Arrowhead School District
Limit 2 visits per month

Hours
Wednesday, 1:30-3 p.m.
Saturday 10-11 a.m.

Oconomowoc Area Emergency Food Pantry

W359 N5848 Brown Street (Hwy P), Oconomowoc, WI
262.567.7054 or 262.567.4608
Must reside in the Oconomowoc Area School District

Hours
Tuesday and Thursday, 1:30-2:30 p.m. and 6:30-7:30 p.m.
Saturday, 9:30-10:30 a.m.

Muskego Food Pantry

S81 W19150 Apollo Drive, Muskego, WI
262.679.6448

Hours
Thursday, 1-5:30 p.m.

Mukwonago Food Pantry

325 Eagle Lake Avenue · Mukwonago, WI
262.363.3452
Call upon arrival to provide name and address.
All food has been pre-bagged and will be loaded into cart outside back exit door. Please return cart after loading your food.

Hours
Monday, 11 a.m.-3 p.m.
Tuesday, 9 a.m.-3 p.m.
Wednesday, 9 a.m.-6 p.m.

New Berlin Food Pantry

14750 W Cleveland Avenue, New Berlin, WI
262.789.8040

Hours
Wednesday, Noon-5 p.m.

Pewaukee Food Pantry

642 Main Street, Pewaukee, WI
Located inside Gethsemane United Methodist Church

Hours
Wednesday and Saturday, 10-11 a.m.

Sussex Food Pantry

N63 W23626 Silver Spring Drive, Sussex, WI
262.246.9490
All food has been pre-bagged and distributed via drive-thru.
Bagged lunch and breakfast items for children ages 18 and under available daily from 11 a.m. to noon.

Hours
Monday, 5:30-7 p.m.
Wednesday, 1-2:30 p.m.
Saturday, 10 a.m.-Noon

Menomonee Falls Area Food Pantry

N85 W15382 Menomonee River Parkway, Menomonee Falls, WI
262.251.6848
Must reside in Menomonee Falls, Lannon, Colgate, Hubertus, Richfield, Butler, Brookfield or Germantown - Please being ID.
Pre-bagged food will be placed into trunks.

Hours
Tuesday and Thursday, Noon-2 p.m. and 5-7 p.m.

Watertown Food Pantry

204 N Tenth Street, Watertown, WI
920.261.7226

Hours
Monday and Friday, 10 a.m.-Noon
Tuesday and Thursday, 1-3 p.m.
Wednesday, Noon-2 p.m.

Whitewater Community Food Pantry

146 W North Street, Whitewater, WI
262.458.2720

Hours
Wednesday and Thursday, 8:30 a.m.-Noon

Mayville Food Pantry

113 N Clark Street, Mayville, WI
920.387.4380

Hours
Every other Tuesday, 3:30-5:30 p.m.

Elkhorn Food Pantry

14 W Geneva Street, Elkhorn, WI
262.723.6359

Hours
Monday, Wednesday and Friday, 9-11 a.m.

Waupun Area Food Pantry

12 S Mill Street, Waupun, WI
920.324.4000

Hours
Friday, 9 a.m.-3 p.m.

Walworth County Food Pantry

205 E Commerce Court, Elkhorn, WI
262.723.4488

Hours
Friday, 1-4 p.m.
Saturday, 9-11 a.m.

Ashippun Bread Basket Food Pantry

W2445 Oak Street, Ashippun, WI

Hours
Thursday, 6-7 p.m.
Saturday, 9-10:30 a.m.

Beaver Dam Community Food Pantry

134 S Spring Street, Beaver Dam, WI
920.885.9559

Hours
Tuesday and Thursday, 1:30-3:30 p.m.

Waterloo/Marshall Food Pantry

117 E Madison Street, Waterloo, WI
920.478.3041

Hours
Wednesday, 7-8 p.m.
Saturday, 9-10 a.m.

Finding Food Pantries in Milwaukee

  • Use the 211 Wisconsin website to find a food pantry in your neighborhood.
  • Call Impact at 2-1-1, which can connect you to food pantries and meal programs. You can also text your ZIP code to TXT-211.
  • Capuchin Community Services runs several food pantries in the Milwaukee area. Some of the locations include House of Peace, 1702 W. Walnut St.; Hope House, 209 W. Orchard St.; and more. View the full list of locations and times.
  • Frieden Community Ministries has several food pantry locations, including the Coggs Center, 1220 W. Vliet St.; Despensa de la Paz, 1615 S. 22nd St.; Hope House, 209 W. Orchard St.; and Zion Rock, 10230 W. Fond du Lac Ave.
  • Eastbrook Church is located at 5353 N Green Bay Ave. The food pantry is open Saturdays from 9:30-11:30 a.m. and Mondays from 6:30-8:30 p.m. For more information, call 414.228.5220, ext. 110.
  • Interchange Food Pantry is located at 130 E. Juneau Ave. The food pantry is open Tuesdays 2-4 p.m., Wednesdays 4-6 p.m., Thursdays and Saturdays 9:30-11:30 a.m. For more information, call 414.551.2184 or visit their Facebook page.
  • Riverwest Food Pantry is located at 924 E. Clarke St. The food pantry is open Tuesdays 4:30-6:30 p.m. and Saturdays 8:30-10:30 a.m. For more information, call 414.301.1478, or visit their Facebook page.
  • The Gathering of Southeast Wisconsin is providing to-go bag lunches at all of its meal sites during this crisis until further notice.
    • Monday, Friday and Saturday: Bagged to-go breakfasts are distributed from 8:30-9:30 a.m., and Saturday bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m. at  Running Rebels, 1300 W Fond du Lac Ave.
    • Monday, Wednesday and Saturday: Bagged to-go dinners are distributed from 4:30-5:30 p.m. and Saturday bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m.  at Christian Faith Fellowship East, 724 S Layton Blvd.
    • Saturday: Bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m. at Our Next Generation, 3421 W. Lisbon Ave.
    • Second and fourth Saturdays: Bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m. at Mt. Carmel Lutheran Church, 8424 W Center St.

Find additional food pantry locations throughout Milwaukee County and the surrounding areas using this food pantry locator.


Additional Resources

Questions? Contact covid19@wctc.edu.