COVID-19 Resources for Students | Waukesha County Technical College

COVID-19 Resources for Students

Limited Campus Operations

All Waukesha County Technical College (WCTC) campus facilities are currently closed. WCTC is planning to reopen with limited operations on June 1, 2020. This webpage will continue to be updated with the most current information.

Beginning June 1, 2020, WCTC will begin limited operations on both the Pewaukee and Waukesha campuses. These limited operations will be restricted primarily to lab components of classroom work to finish the spring 2020 semester, along with the start and completion of the summer 2020 term. There may be some face-to-face classes on campus as well, but these classes will be kept to a minimum. Examples of these programs include health, fire and EMS, law enforcement and truck driving classes.

Updated 5/21/2020 at 9:30 a.m.

Beginning June 1, 2020, WCTC will begin limited operations on both the Pewaukee and Waukesha campuses. These limited operations will be restricted primarily to lab components of classroom work to finish the spring 2020 semester, along with the start and completion of the summer 2020 term. There may be some face-to-face classes on campus as well, but these classes will be kept to a minimum. Examples of these programs include health, fire and EMS, law enforcement and truck driving classes.

View the latest COVID-19 Pandemic Reopening Protocols.

Building Openings

  • The College will open only the buildings necessary to accommodate lab courses and the other classes identified, with the exception of the College Center (Building C, RTA entrance), which will be open Monday through Thursday, 9 a.m.-5 p.m. for the following services:
    • Enrollment Center
    • Bookstore (curbside pickup of books, devices and supplies)
    • IT Service Desk (staffed in the RTA reception office)
    • WCTC Library (curbside device checkout/returns on Tuesdays 8:30-9:30 a.m. and Thursdays 4-5 p.m.)
  • Buildings will be open with limited access. One entrance will be open and will be controlled by Campus Security personnel during the periods when classes are held or business is being conducted.
  • Before entering any building, faculty, staff and students will be required to scan their WCTC ID card for tracking purposes.

Last updated 5/21/2020, 9:30 a.m.

Summer Classes

  • Summer classes begin June 8, 2020. The majority of classes for the summer term will be delivered fully online. There is still time to register for summer classes!
  • WCTC will only hold lab classes on campus this summer. Your instructors will communicate with you about specific class schedules and details.
  • Students participating in clinicals, practicums and internships should check with their worksite (or program faculty) to determine next steps.
  • Group Dynamics classes will be off until at least June 1, 2020.

Course Fees

WCTC students taking summer courses will not be charged the student activity fee or the $10 per credit online course fee for any summer courses. This is a temporary decision to help lessen student expenses. If you have already paid any of these fees for summer courses, you will be refunded that expense. Other specialized course fees will still apply.

Ongoing Updates

Please monitor your WCTC email and Canvas for any communication from faculty and the College so you can be aware of any changes made to any course you are taking. Make sure you are signed up for WCTC Alerts to be notified about important WCTC announcements. WCTC Alerts are found under My Applications on the MyWCTC portal.

Last updated 5/13/2020, 4:30 p.m.

WCTC has received funding from the federal government through the CARES Act that will be allocated 100% to support students. Eligible students will receive an email with eligibility requirements and instructions on how to apply. Learn more.

View the latest emergency grant reporting information.

Last updated 5/26/20 at 8 a.m.

Congratulations to our spring 2020 graduates! We are proud of all you have accomplished in the midst of so much change. Stay tuned for ways we will celebrate you in the coming months.

If you are graduating, remember to apply for graduation so you can get your diploma! You may purchase regalia online (use code FREESHIPPING at checkout).

Last updated 5/21/2020, 9:30 a.m.

To provide some flexibility during the pandemic, the last day to withdraw from a class is one week prior to the last day of the course. Please talk with your instructor and/or your advisor before dropping a course. 

This temporary withdrawal policy recognizes that student learning may be impacted by the change in a course's instructional delivery and the unexpected life demands as a result of COVID-19. 

If you would like to withdraw from your course, please fill out a drop/withdrawal form or contact Registration at webreg@wctc.edu. Not attending classes or informing an instructor of an intent to withdraw does not constitute an official course drop/withdrawal.

Last updated 5/6/2020, 3:30 p.m.

WCTC has created a Canvas support course to help you be successful in your online courses. Starting Monday, April 6, WCTC professionals will be available to provide live support to help you with Canvas tools and online learning strategies.

To join the Canvas support course, follow this invitation link, log into Canvas, then accept the invitation to join the WCTC Student Canvas Support course on your Dashboard. 

Last updated 5/6/2020, 3:30 p.m.

WCTC recognizes that not all students have easy access to technology needed for online classes. College staff are working hard to find solutions for those without access to technology.

Devices

WCTC has a limited number of laptops, iPads and mobile Wi-Fi hotspots to loan to students who are not able to complete their spring courses because they don’t have the needed technology. Please fill out our COVID-19 Technology Request form to be considered.

Emergency Internet Access Options

  • Public Service Commission of Wisconsin: This independent regulatory agency dedicated to serving the public interest provides a list of emergency internet resources for consumers that shows coverage maps, info and links for dozens of service providers across the state.
  • EveryoneOn: Enter your ZIP code to find free or affordable internet service options; updated to reflect offers in response to COVID-19.
  • Expanded Wi-Fi access in the WCTC parking lot: Available daily from 8 a.m. to 10 p.m. See map below for Wi-Fi locations.

Wi-Fi Access Map

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Last updated 5/7/2020, 3:30 p.m.

WCTC is committed to providing all students with ongoing support even if we cannot sit across the table from you. We have activated a new software called Zoom that allows for virtual "face-to-face" meetings with advisors, counselors, reference librarians, career and disability specialists, academic support specialists and more.

As we work on changing how these services are provided, please be aware that our resources are limited and responses may be delayed. We appreciate your patience and flexibility!

Student Support Contact Information

Not sure who to contact? Call 262.691.5566 for support.

Academic Advising
262.691.5400 | advising@wctc.edu

  • Planning for course registration and graduation
  • Program-specific questions and concerns
  • Resources and referrals for campus supports

Academic Support
262.691.5311 | bsoika@wctc.edu

  • Virtual support for math, english, reading, science, ESL, general studies and program courses
  • Business Health Technology and Canvas support
  • Virtual peer tutoring

Admissions
262.691.5200 | info@wctc.edu

  • Adding or changing to a new program
  • Transfer credit

Bookstore
262.691.5304 | bkstore@wctc.edu 

  • Ordering your books
  • Books and materials are being shipped to students

Career Connections
262.695.7848 | careers@wctc.edu

  • Appointments available via Zoom or phone to secure internship positions
  • More resources, workshops and employers hiring available online

Counseling Services
262.695.3440 | counselingservices@wctc.edu

  • Confidential mental health counseling via Zoom or phone
  • Community and online resources online

Financial Aid
262.691.5436 | money@wctc.edu

  • Completing the FAFSA
  • Emergency financial assistance
  • Veterans benefits

Fitness Center
262.691.5549 | fitnesscenter@wctc.edu

  • Free virtual group fitness classes via Zoom
  • Variety of on-demand videos to workout anytime
  • Access online resources through Canvas
  • Complete online waiver and email fitnesscenter@wctc.edu for access

Multicultural Resource Center (MRC)
262.691.5175 | mrc@wctc.edu

  • Liaison between schools, families and community to address barriers to academic achievement
  • Assistance with admissions, placement testing, financial aid and scholarship applications
  • One-on-one case management
  • Appointments available via Zoom
  • Multicultural Student Mentoring Program and diversity programming

Registration and Records
262.691.5578 | webreg@wctc.edu

  • Registering and/or paying for courses
  • Troubleshooting registration errors
  • Transcript ordering
  • Applying for graduation

Student Accessibility
262.691.5318 | SAO@wctc.edu

  • Accommodations for a documented disability
  • Support for assistive technology
  • Troubleshooting accessibility concerns

Student Development
262.691.5302 | studentdevelopment@wctc.edu

  • Multicultural Resource Center (MRC)
  • Upcoming Student Government Association and MRC virtual events and activities
  • Online New Student Orientation
  • Graduation ceremony updates
  • Food pantry resources

Technology (Service Desk)
262.691.5555 | servicedesk@wctc.edu

  • Phone line open 24/7
  • If emailing, include your phone number for call back
  • Create a ticket from the myWCTC portal with MyServiceSuite
  • Search the MyServiceSuite knowledge base
  • Use myChat on the myWCTC portal

Testing Center
262.695.6215 | testingcenter@wctc.edu

  • Help understanding testing options, test preparation resources and test registration
  • Limited testing available by appointment, delivered remotely

WCTC Library
262.691.5316 | library@wctc.edu

  • Research help (including APA citations) by chat, phone, email and Zoom
  • Limited laptops, iPads and mobile Wi-Fi hotspots to lend
  • Help accessing digital resources, including textbooks

Last updated 5/6/2020, 3:30 p.m.

All currently enrolled program students now have a Zoom account. You should have received an email invitation from no-reply@zoom.us titled "Zoom Account Invitation." Use the link inside this email to activate your account within 30 days. If you are not enrolled in a program and did not receive an invitation, you will still be able to be invited to a Zoom meeting by WCTC faculty and staff. Questions? Contact the WCTC Service Desk at 262.691.5555 or email servicedesk@wctc.edu.

Last updated 5/22/2020, 12:15 p.m.

Bookstore Reopening

The Bookstore is reopening June 1 through July 30 Monday-Thursday from 9 a.m. to 5 p.m. The Bookstore will be located in the Richard T. Anderson (RTA) Education Center, room C-051. The Bookstore will be closed July 1-2 for inventory.

All Bookstore patrons must adhere to WCTC social distancing guidelines while inside the store.

Curbside Pickup

Curbside pickup is available starting June 1. Pull up to the entrance of the RTA and call 262.691.5304. Select option 6 to speak to someone in the bookstore. We encourage use of curbside pickup for the following:

  • Pickup of online orders – wait until you receive confirmation that the order is ready
  • Returning spring textbook rentals – due June 12
  • Returning College-loaned iPads or laptops from the spring semester – due June 5 unless notified otherwise
  • Returning devices distributed by the Student Accessibility Office during the spring semester
  • Pickup of graduation tassels by Dual Enrollment Academy students

Summer Textbooks

Summer 2020 textbooks are now available online. Simply click "Find My Books."  The Bookstore is offering free shipping with code FREESHIPPING at checkout. Orders are shipped on Tuesdays and Thursdays. Your order should arrive within 2-3 business days.

Financial Aid

Financial aid is available to purchase books online starting May 26 and in the store June 1. June 19 is the last day to use financial aid and the last day summer books are eligible for a full refund.

Third-party Payment Information

If any student has their employer or a third party paying for their textbooks and school supplies, please email bkstore@wctc.edu to receive instructions for purchasing online.

Last updated 5/6/2020, 3:30 p.m.

To expedite payment of financial aid funds or fees from dropped courses, sign up now for direct deposit to your bank account. Visit your Student Account Center on MyWCTC, then choose "My Profile," then "Electronic Refunds." WCTC will still process these payments according to our regular schedule. Questions? Contact billing@wctc.edu. If you choose not to sign up for direct deposit, we will continue issuing paper checks via USPS when necessary.

Last updated 5/6/2020, 3:30 p.m.

All internal and external events, including the April 13, 2020 College holiday and the May 16, 2020 graduation ceremony, are canceled and cannot be held on or off campus through May 31, 2020. We plan to celebrate our spring graduates virtually.

Last updated 5/6/2020, 3:30 p.m.

Unfortunately, the Campus Cupboard is not available while campus is closed. Below you will find several resources for assistance with food needs. Please call ahead to confirm current hours.

FoodShare Information

There have been many rule changes to FoodShare, or SNAP, in Wisconsin that are increasing the eligibility for individuals statewide. If you were previously not eligible for FoodShare or have not applied for FoodShare before, you may be eligible now!

  • Hunger Task Force has created an Apply For FoodShare Webpage with FAQs, a walk-through application guide and more.
  • You can apply for FoodShare online or via phone.
  • Due to the increased call volume, please expect longer wait times to speak with a FoodShare assistant over the phone. You are highly encouraged to apply and manage your case online or by downloading the MyACCESS mobile app.

Food Pantry of Waukesha County

1301 Sentry Drive, Waukesha, WI
262.542.5300

Hours
Monday-Friday, 1-3 p.m.
Thursday, 6-8 p.m.
Saturday, 9:30-11:30 a.m.

The Salvation Army - Waukesha

445 Madison Street, Waukesha, WI
Food pantry located at the rear of the building
262.547.7367

Hours
Tuesday-Wednesday, 1-4 p.m.
Friday, 9 a.m.-Noon

The Hope Center - Waukesha

502 N East Avenue, Waukesha, WI
262.549.8726
Serving meals in to-go containers

Hours
Monday-Friday at 9 a.m. and Noon
Monday, Wednesday and Friday at 5:30 p.m.

Hartland Food Pantry

229 Lawn St Drive · Hartland, WI
262.367.6373
Must reside in the Hartland-Arrowhead School District
Limit 2 visits per month

Hours
Wednesday, 1:30-3 p.m.
Saturday 10-11 a.m.

Oconomowoc Area Emergency Food Pantry

W359 N5848 Brown Street (Hwy P), Oconomowoc, WI
262.567.7054 or 262.567.4608
Must reside in the Oconomowoc Area School District

Hours
Tuesday and Thursday, 1:30-2:30 p.m. and 6:30-7:30 p.m.
Saturday, 9:30-10:30 a.m.

Muskego Food Pantry

S81 W19150 Apollo Drive, Muskego, WI
262.679.6448

Hours
Thursday, 1-5:30 p.m.

Mukwonago Food Pantry

325 Eagle Lake Avenue · Mukwonago, WI
262.363.3452
Call upon arrival to provide name and address.
All food has been pre-bagged and will be loaded into cart outside back exit door. Please return cart after loading your food.

Hours
Monday, 11 a.m.-3 p.m.
Tuesday, 9 a.m.-3 p.m.
Wednesday, 9 a.m.-6 p.m.

New Berlin Food Pantry

14750 W Cleveland Avenue, New Berlin, WI
262.789.8040

Hours
Wednesday, Noon-5 p.m.

Pewaukee Food Pantry

642 Main Street, Pewaukee, WI
Located inside Gethsemane United Methodist Church

Hours
Wednesday and Saturday, 10-11 a.m.

Sussex Food Pantry

N63 W23626 Silver Spring Drive, Sussex, WI
262.246.9490
All food has been pre-bagged and distributed via drive-thru.
Bagged lunch and breakfast items for children ages 18 and under available daily from 11 a.m. to noon.

Hours
Monday, 5:30-7 p.m.
Wednesday, 1-3 p.m.
Saturday, 10 a.m.-Noon

Menomonee Falls Area Food Pantry

N85 W15382 Menomonee River Parkway, Menomonee Falls, WI
262.251.6848
Must reside in Menomonee Falls, Lannon, Colgate, Hubertus, Richfield, Butler, Brookfield or Germantown - Please being ID.
Pre-bagged food will be placed into trunks.

Hours
Tuesday and Thursday, Noon-2 p.m. and 5-7 p.m.

Watertown Food Pantry

204 N Tenth Street, Watertown, WI
920.261.7226

Hours
Monday and Friday, 10 a.m.-Noon
Tuesday and Thursday, 1-3 p.m.
Wednesday, 2-4 p.m.

Whitewater Community Food Pantry

146 W North Street, Whitewater, WI
262.458.2720

Hours
Wednesday and Thursday, 8:30 a.m.-Noon

Mayville Food Pantry

113 N Clark Street, Mayville, WI
920.387.4380

Hours
Tuesday, 3-5:30 p.m.

Elkhorn Food Pantry

14 W Geneva Street, Elkhorn, WI
262.723.6359

Hours
Monday, Wednesday and Friday, 9-11 a.m.

Waupun Area Food Pantry

12 S Mill Street, Waupun, WI
920.324.4000

Hours
Monday, 9 a.m.-Noon
Tuesday and Wednesday, 9 a.m.-4 p.m.
Friday, 9 a.m.-3 p.m.

Walworth County Food Pantry

205 E Commerce Court, Elkhorn, WI
262.723.4488

Hours
Tuesday and Friday, 1-4 p.m.

Monday-Friday Meal Programs for Kids

Both Milwaukee Public Schools (MPS) and the Boys & Girls Club will offer grab-and-go meal programs.

  • MPS will provide lunches at 20 sites (list, map) Monday-Friday from 11 a.m.-1 p.m.
  • The Boys & Girls Club will provide lunches and dinners for children ages 18 and younger at six sites. View locations and times.

Finding Food Pantries in Milwaukee

  • Use the 211 Wisconsin website to find a food pantry in your neighborhood.
  • Call Impact at 2-1-1, which can connect you to food pantries and meal programs. You can also text your ZIP code to TXT-211.
  • Capuchin Community Services runs several food pantries in the Milwaukee area. Some of the locations include House of Peace, 1702 W. Walnut St.; Hope House, 209 W. Orchard St.; and more. View the full list of locations and times.
  • Frieden Community Ministries has several food pantry locations, including the Coggs Center, 1220 W. Vliet St.; Despensa de la Paz, 1615 S. 22nd St.; Hope House, 209 W. Orchard St.; and Zion Rock, 10230 W. Fond du Lac Ave.
  • Eastbrook Church is located at 5353 N Green Bay Ave. The food pantry is open Saturdays from 9:30-11:30 a.m. and Mondays from 6:30-8:30 p.m. For more information, call 414.228.5220, ext. 110.
  • Interchange Food Pantry is located at 130 E. Juneau Ave. The food pantry is open Tuesdays 2-4 p.m., Wednesdays 4-6 p.m., Thursdays and Saturdays 9:30-11:30 a.m. For more information, call 414.551.2184 or visit their Facebook page.
  • Riverwest Food Pantry is located at 924 E. Clarke St. The food pantry is open Tuesdays 4:30-6:30 p.m. and Saturdays 8:30-10:30 a.m. For more information, call 414.301.1478, or visit their Facebook page.
  • The Gathering of Southeast Wisconsin is providing to-go bag lunches at all of its meal sites during this crisis until further notice.
    • Monday, Friday and Saturday: Bagged to-go breakfasts are distributed from 8:30-9:30 a.m., and Saturday bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m. at  Running Rebels, 1300 W Fond du Lac Ave.
    • Monday, Wednesday and Saturday: Bagged to-go dinners are distributed from 4:30-5:30 p.m. and Saturday bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m.  at Christian Faith Fellowship East, 724 S Layton Blvd.
    • Saturday: Bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m. at Our Next Generation, 3421 W. Lisbon Ave.
    • Second and fourth Saturdays: Bagged to-go lunches are distributed from 11:30 a.m.-12:30 p.m. at Mt. Carmel Lutheran Church, 8424 W Center St.

Find additional food pantry locations throughout Milwaukee County and the surrounding areas using this food pantry locator.

Last updated 5/6/2020, 3:30 p.m.

Waukesha County Technical College encourages staff and students to reconsider non-essential personal and business travel. COVID-19 is spreading rapidly. All students are strongly encouraged to take steps to protect themselves from illness. If you do choose to travel domestically or internationally, regardless of advisory level, a higher risk of infection is possible as well as a higher likelihood of self-isolation when you return.

To promote campus health, please consider the following:

  • Wash your hands often, using soap and water for at least 20 seconds.
  • Cover your cough or sneeze using a tissue or the crook of your arm.
  • Avoid touching your nose, eyes or mouth.

Notices will be posted in restrooms across the Pewaukee and Waukesha campuses regarding personal care and hygiene. Please read signage and follow recommendations to keep yourself and others healthy.


Additional Resources

Questions? Contact covid19@wctc.edu.