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Course Title !!Closed - Understanding the Customer Lifecycle - NEW
Date(s) March 13, 2019
Time 8:00 a.m. – 12:00 p.m.
Location WCTC, Harry V. Quadracci Center, Q Building, 800 Main Street, Pewaukee, WI 53072
Cost 169.00
Description

The Customer Experience Lifecycle explores the key milestone every consumer goes through before, during, and after they complete a purchase. Understanding the Customer Experience Lifecycle can help you maximize the customer experience, to create and maintain brand loyalty for your product or service. 

  • Explore the five stages of the Customer Experience Lifecycle: Awareness, Active Evaluation, Onboarding, Regular Use and Support, and Engage and Grow.
  • Learn how to maximize lifetime value of your customers.
  • Identify targets with the highest propensity to buy.
  • Understand the importance of departments within your organization working together throughout the Customer Experience Lifecycle.

Please note that a light breakfast will be provided.