IT - Service Desk Technician

IT - Service Desk Technician

Degree Type

4-credit Apprenticeship

Program Code

50-154-1

Time to Degree

1 year

Start Date

August / January

How You'll Learn

Online

Daytime

Evening

IT service desk technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone, email and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs.

Tuition Costs

The cost of your degree depends on a number of factors, including where you live, how your program is delivered, how long it takes to finish your program and the financial aid you receive. Explore current tuition and fees.

How To Start

  • Obtain employment for apprenticeship training; this is the responsibility of the individual seeking an apprenticeship.
  • While WCTC provides related apprenticeship instruction, the student does not need to apply to the college.
  • The State of Wisconsin oversees the apprenticeship system and will contact WCTC to set a class schedule.
  • The class schedule will be sent to the student from WCTC.

Obtain further information about apprenticeship programs by contacting the local apprenticeship representative. Visit the state's Department of Workforce Development website for more.

 

Program Details

Questions? We'd love to help! Connect with our Outreach team by filling out our online form or by email at outreach@wctc.edu.

If you are a tech-savvy problem-solver, working as an IT service desk technician may be right for you. Those who work in this field must be good listeners, have strong customer service skills and be patient, especially when helping end users walk through steps needed to resolve a problem.

  • Computer Support Technician
  • Technical Analyst
  • Service Desk Technician
  • Technical Support Specialist
  • Help Desk Specialist

$42,000 – $72,000 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

This apprenticeship does not qualify for financial aid. To qualify for most federal financial aid, a student must be enrolled in a technical diploma or associate degree program.

What Makes This Program Unique?

1

Partner with a local business to obtain an apprenticeship, then enroll in this program to obtain both on-the-job training and college courses.

2

The IT Student Center provides IT students with a wealth of resources to practice their skills, complete group projects and work with mentors and tutors.

3

Job outlook is strong as technology continues to upgrade and change at a fast pace.

IT - Service Desk Technician

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