IT - Service Desk Technician | Waukesha County Technical College

IT - Service Desk Technician

4-credit Apprenticeship

Program Code 50-413-1

IT service desk technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone, email and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs.

How Long It Will Take

Apprenticeship students can complete this program in one year.

Start Date

You can begin this program in the fall or spring semester.

How This Program Is Offered

WCTC provides related apprenticeship instruction, offered entirely online.

Courses You'll Take

For the courses you’ll take, semester sequence, pathways and course descriptions, view the program catalog page.

WCTC Apprenticeships

How To Start

  • Obtain employment for apprenticeship training; this is the responsibility of the individual seeking an apprenticeship.
  • While WCTC provides related apprenticeship instruction, the student does not need to apply to the college.
  • The State of Wisconsin oversees the apprenticeship system and will contact WCTC to set a class schedule.
  • The class schedule will be sent to the student from WCTC.

Financial Aid Eligibility

This apprenticeship does not qualify for financial aid. To qualify for most federal financial aid, a student must be enrolled in a technical diploma or associate degree program.

Questions? Contact your program advisor.

Cost

The cost of your degree depends on a number of factors, including where you live, how your program is delivered, how long it takes to finish your program and the financial aid you receive.

Learn more about tuition and fees.

Career Salaries

$42,000 – $72,000 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

Potential Careers

If you are a tech-savvy problem-solver, working as an IT service desk technician may be right for you. Those who work in this field must be good listeners, have strong customer service skills and be patient, especially when helping end users walk through steps needed to resolve a problem.

  • Computer Support Technician
  • Technical Analyst
  • Service Desk Technician
  • Technical Support Specialist
  • Help Desk Specialist

Program Instructors

Kathy Brown, MS | 262.695.3408
Melissa Seamonson, MS | 262.691.5534