Student Complaint Procedure

Whenever possible, the student should attempt to resolve the issue directly with the staff member involved, as described in step 1. However, if a student is not comfortable doing so, they should discuss the matter with the staff member's supervisor, thereby proceeding directly to step 2. All members of the WCTC community are expected to interact with civility and respect throughout the complaint process.

  1. The student should attempt to resolve the issue through an informal discussion with the appropriate staff member within thirty (30) business days of the alleged incident or most recent occurrence. However, as noted above, if a student is not comfortable doing so, they should discuss the matter with the staff member's supervisor, thereby proceeding directly to step 2.

  2. If the complaint remains unresolved, the student should submit, in writing, the nature and cause of the complaint to the immediate supervisor. The immediate supervisor will meet with the student and the staff member and respond to both in writing.

  3. If the complaint remains unresolved, the student should submit, in writing, the nature and cause of the complaint and desired outcome(s) to the department/unit supervisor. The department/unit supervisor or other appropriate staff person will meet with the student and the staff member and respond to both in writing within seven (7) college business days. A copy will be forwarded to the Student Development Manager, or designee.

  4. If the issue remains unresolved after such meeting, the student may, within ten (10) business days after receiving the department/unit supervisor or other staff members' written response, submit an official General Complaint form. The Office of Student Development will reach out to reporter for additional information and next steps.

    • If you feel that you have been treated differently, harassed, or retaliated against on the basis of your race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity and expression, and/or other characteristic prohibited by law, you should contact The Office of Student Development (262) 691.5295 or the Office of Diversity, Equity, Inclusion and Compliance (262) 691.5082.
    • Students who wish to file a complaint with the Wisconsin Technical College System may also refer to the System website.


Student Resources for Questions, Concerns or Resolution

Below is a list of areas that frequently generate questions or result in students seeking resolution to a concern related to a College process or policy. Identified for each area of potential concern are the appropriate personnel available to answer questions and assist in problem resolution.

For the most current contact information, please contact Student Development at 262.691.5302. The Student Development office is located in the College Center, Room C-121.

Policy or Service Contact

Student Conduct

  • Student behavioral issues
  • Students violating policy
  1. Student Development Manager

Academic Concerns (student-initiated)

  • Cheating and plagiarism
  • Final grade dispute
  • Classroom conduct issues
  1. Instructor
  2. Associate Dean
  3. Dean
  4. Vice President of Learning

Degree Requirements

  1. Academic Advisor
  2. Associate Dean
  3. Dean

Accommodation Concerns

  1. Disability/Transition Specialist
  2. Coordinator of Student Accessibility

Bookstore

  • Refunds
  • Book buy-back
  1. Bookstore Manager
  2. Chief Financial Officer

Discrimination and Sexual Harassment/Misconduct

  • Faculty/staff to student
  • Student to student
  1. Title IX Coordinator
  2. Student Development Manager

Financial Aid

  • Eligibility
  • Financial aid appeal
  1. Financial Aid Manager
  2. Vice President of Student Services

General Safety/Security Concern

  1. Director of Safety, Security and Risk Management
  2. Campus Police

Family Educational Rights & Privacy Act (FERPA)

  1. Registrar
  2. Vice President of Student Services

Student Employment Concerns

  1. Student's Supervisor
  2. HR - Employment Specialist
  3. Student Development Manager

Tuition Refunds

  1. Billing Specialist
  2. Chief Financial Officer

Other Issues

  1. Student Development Manager