Student Complaint Procedure

Whenever possible, the student should attempt to resolve the issue directly with the staff member involved, as described in Step 1. However, if a student is not comfortable doing so, they should discuss the matter with the staff member's supervisor, thereby proceeding directly to Step 2.

  1. The student should attempt to resolve the issue through an informal discussion with the appropriate staff member within 30 days of the alleged incident or most recent occurrence. However, as noted above, if a student is not comfortable doing so, they should discuss the matter with the staff member's supervisor, thereby proceeding directly to Step 2.

  2. If the complaint remains unresolved, the student should meet with the immediate supervisor of the staff in an attempt to mediate the problem.

  3. If the complaint remains unresolved, the student should submit, in writing, the nature and cause of the complaint and desired outcome(s) to the department/unit supervisor. A form is available from the Student Development Manager, or designee. The department/unit supervisor or other appropriate staff person will meet with the student and the staff member and respond to both in writing within seven (7) college days. A copy will be forwarded to the Student Development Manager, or designee.

  4. If the issue remains unresolved after such meeting, the student may, within ten (10) college days after receiving the department/unit supervisor or other staff members' written response, request in writing, to the Student Development Manager, or designee, a hearing with the Board of Review (the process will follow the Student Code of Conduct Board of Review Process found in the Student Handbook). In this instance, the Vice President Student Services decision will stand; no further appeal is allowed.

    Students who wish to file a complaint with the Wisconsin Technical College System may also refer to the System website.


Student Resources for Questions, Concerns or Resolution

Below is a list of areas that frequently generate questions or result in students seeking resolution to a concern related to a College process or policy. Identified for each area of potential concern are the appropriate personnel available to answer questions and assist in problem resolution.

For the most current contact information, please contact Student Development at 262.691.5302. The Student Development office is located in the College Center, Room C-121.

Policy or Service Contact

Student Conduct

  • Student behavioral issues
  • Students violating policy
  1. Student Development Manager

Academic Concerns (student-initiated)

  • Cheating and plagiarism
  • Final grade dispute
  • Classroom conduct issues
  1. Instructor
  2. Associate Dean
  3. Dean
  4. Vice President of Learning

Degree Requirements

  1. Academic Advisor
  2. Associate Dean
  3. Dean

Accommodation Concerns

  1. Disability/Transition Specialist
  2. Coordinator of Student Accessibility

Bookstore

  • Refunds
  • Book buy-back
  1. Bookstore Manager
  2. Chief Financial Officer

Discrimination

  • Faculty/staff to student
  • Student to student
  1. Title IX Coordinator
  2. Student Development Manager

Financial Aid

  • Eligibility
  • Financial aid appeal
  1. Financial Aid Manager
  2. Vice President of Student Services

General Safety/Security Concern

  1. Director of Safety, Security and Risk Management
  2. Campus Police

Family Educational Rights & Privacy Act (FERPA)

  1. Registrar
  2. Vice President of Student Services

Sexual Harassment/Misconduct

  • Faculty/staff to student
  • Student to student
  1. Student Development Manager
  2. Vice President of Student Services

Student Employment Concerns

  1. Student's Supervisor
  2. HR - Employment Specialist
  3. Student Development Manager

Tuition Refunds

  1. Billing Specialist
  2. Chief Financial Officer

Other Issues

  1. Student Development Manager