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The procedure described below is established to facilitate resolving student concerns regarding WCTC policies, personnel or facilities.

Student Complaint Procedures

A student shall use the following procedures when presenting a complaint:

If at any point during the complaint procedures a student intends to be accompanied at the conference by an advocate, or an attorney, he/she must notify the staff member two (2) college days in advance of the meeting date. A college day is defined as a day classes are in session. The attorney or advocate may consult with the student but may not be the spokesperson for the student. An attorney/advocate who does not respect this provision will be asked to leave.

Step 1

The student should attempt to resolve the issue through an informal discussion with the appropriate staff member within 30 days of the alleged incident, or most recent occurrence.

Step 2

If the complaint remains unresolved, the student should meet with the immediate supervisor of the staff in an attempt to mediate the problem.

Step 3

If the complaint remains unresolved, the student should submit, in writing, the nature and cause of the complaint and desired outcome(s) to the department/ unit supervisor. A form is available from the Director of Student Development, or designee. The department/ unit supervisor or other appropriate staff person will meet with the student and the staff member and respond to both in writing within seven (7) college days. A copy will be forwarded to the Director of Student Development, or designee.

Step 4

If the issue remains unresolved after such meeting, the student may, within ten (10) college days after receiving the department/unit supervisor or other staff member's written response, request in writing, to the Director of Student Development, or designee, a hearing with the Board of Review (the process will follow the Student Code of Conduct Board of Review Process found earlier in this section). In this instance the Vice President’s decision will stand, no further appeal is allowed.

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