Welcome to WCTC's Blackboard Online Help Desk. Please fill out the form as completely as possible and click the "Submit" button. Your request will be received by our Help Desk staff at WCTC and you will receive an automated reply.

If this is a time critical situation you may wish to call the WCTC Blackboard Help Desk at 262.691.5361 Monday - Friday between 7:30 am - 9:00 pm (CST) and 8:00 am - 4:00 pm Saturday. Online requests for help submitted after 9:00 pm Monday - Friday and after 4:00 pm Saturdays will be answered as quickly as possible the next business day.

Name: (First, Last)


Student ID Number: (ie. 000123456)


Email Address:


Blackboard Username:


Blackboard Password:


Phone Number: (A number where you can be reached M-F 8-5 - include area code)


Please identify/choose your role:
Student Instructor

Course ID(s) and Course Title(s): (215-111-002 Intro to Blackboard)


Nature of Problem:
Make Selection Password issues What's my login name? Technical questions Error message received Server down/problems Discussion Board Virtual Classroom Digital Dropbox/Posting Files Quizzes Other

Type of Computer you are using:
Make Selection Windows 95 Windows 98 Windows NT/2000 Windows ME Windows XP Mac OS 8.5/8.6 Mac OS 9.x Mac OSx Don't Know/Other

Browser:
Make Selection Internet Explorer 4.x or earlier Internet Explorer 5.x Internet Explorer 6.x Netscape Communicator 4.6 Netscape Communicator 4.7x Netscape Navigator < 6 Netscape Navigator 6.x Opera AOL Version 4 or earlier AOL Version 5 AOL Version 6 AOL Version 7 Don't Know/Other

Is a firewall in use at the location where you are accessing your course from?
Yes     No     Don't Know

Please use the space below to provide a detailed description of your question or problem:
• Any additional software you might be using?
• Please list any error messages

*This guide is in pdf format. Download Adobe Acrobat now.

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