Areas of Study

Degrees/Diplomas
WCTC Technical Certificates
Continuing Education

15-credit technical certificate

Develop managerial and analytical skills as applied to product and service retail industries. The certificate emphasis is on the optimization of personnel, inventories, customer satisfaction and promotion initiatives.

First Semester
	Course Num	Course Name	Credits
	104-102	Marketing Principles	3
	104-190	Retail Principles	3
	104-191	Customer Service Management	3
	Total Semester Credits		9
Second Semester
	Course Num	Course Name	Credits
	104-192	Merchandise Management	3		*
	196-195	Management of Human Resources	3
	Total Semester Credits		6

+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class. Click on course title for specific information.)



The ability to complete a full certificate may be affected by low enrollment.

What is a Technical Certificate?

WCTC Technical Certificates and WCTC Certificates provide an excellent means for those already employed in business to cross train or to expand their knowledge through short-term training opportunities.

Printable fact sheet

Contact Mark Jorgensen at 262.691.5227 for more information.

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