Areas of Study

Degrees/Diplomas
WCTC Technical Certificates
Continuing Education

15-credit WCTC technical certificate

This dynamic program provides students with critical skill sets to be an effective manager in today’s changing workplace environment. Major focus is on the foundations of functional management, proactive leadership and systems improvement. Individuals seeking cuttingedge, industry-relevant education in management should consider this accelerated active-learning program.

First Semester
	Course Num	Course Name	Credits
	196-190	Leadership Development	3		*
	196-191	Principles of Management	3		*
	196-192	Managing for Quality	3		*
	Total Semester Credits		9
Second Semester
	Course Num	Course Name	Credits
	196-193	Human Resource Management	3		*
	196-125	Management of Customer Service	3		*
	Total Semester Credits		6

+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class. Click on course title for specific information.)



The ability to complete a full certificate may be affected by low enrollment.

What is a Technical Certificate?

A WCTC technical certificate provides an excellent means for those already employed in business to cross train or to expand their knowledge through short-term training opportunities.

Printable fact sheet

Contact Mark Jorgensen at 262.691.5227 for more information.

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