Areas of Study

Degrees/Diplomas
WCTC Technical Certificates
Continuing Education

13-credit advanced technical certificate

Need to gain a skill set for a new career in a short length of time? The Customer Service Assistant certificates can help students get started in a new career or give added expertise in a current job.

What is a Technical Certificate?

A WCTC technical certificate provides an excellent means for those already employed in business to cross train or to expand their knowledge through short-term training opportunities.

First Semester
	Course Num	Course Name	Credits
	104-191	Customer Service Management	3
	106-100	Keyboarding Prof Requirement	1
	106-110	Microcomputer Bus Apps I	3	+
	801-196	Oral/Interpersonal Comm	3	+
	809-199	Psychology of Human Relations	3		*
	Total Semester Credits		13

+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class. Click on course title for specific information.)



The ability to complete a full certificate may be affected by low enrollment.

Printable fact sheet

Contact Roger Kerkenbush at 262.691.5228 for more information.

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