With respect to interactions with consumers, or those applying to be consumers, the CEO shall not cause or allow conditions, procedures, or decisions which are unsafe, disrespectful, undignified, unnecessarily intrusive, or which fail to provide appropriate confidentiality and privacy.
Accordingly, she or he may not:
- Use methods of collecting, reviewing, or storing consumer information that fail to protect against improper access to the information we collect from students which is protected or fail to provide procedural safeguards for the transmission of information.
- Operate without policies and/or procedures which set forth consumer rules, provide effective handling of grievances, ensure due process, and protect against wrongful conditions.
- Fail to comply with all laws, rules and regulations pertaining to consumers.
- Fail to establish with consumers a clear contract (understandable and in writing) of what may be expected and what may not be expected from the service. (Note: Bulletin, catalog, 38.14 contract.)
- Fail to inform external consumers of this policy or to provide a resolution process to those consumers who believe that they have not been accorded a reasonable interpretation of their rights under this policy.
Drafted: June 3, 1996
Approved: September 10, 1996
Reviewed: February 7, 2002
