About WCTC

Practicing What We Teach About Continuous Quality Improvement

Since the late 1980s, WCTC has been applying the principles of continuous quality improvement. Quality thinking continues to help the college in many ways:

• Building trust across WCTC internal and external communities;
• Developing a reputation for serving students and other customers with the highest standards of service;
• Fostering a reputation for continuously improving every process related to teaching, learning, and working throughout the college.
  

The work of the Center for Quality and Innovation includes college-wide efforts as well as service to the wider community served by WCTC.

Within WCTC

• Train staff and students in Quality-related topics --
  Appreciative Inquiry, Quality at Work, Facilitator Training and specialized workshops related to teaching and learning
• Develop and facilitate various process improvement teams or local improvement projects
• Facilitate college process efforts such as Students Outcomes Assessment and Strategic Planning
• Provide on-going coaching throughout WCTC in Quality-related processes (Teacher Improvement System, Support Staff Process for Development and Improvement)
• Link trained facilitators to serve as guides at team, task force, or occasional meetings
• Apply problem-solving processes to resolve conflicts
• Use quality methods and tools to gather and display data and to strengthen and assess learning
• Model free flow of information between individuals and groups
• Grow leadership at all levels
• Improve services and processes using customer feedback
• Assist with planning activities (design and document group plans)

Throughout the Community

• Collaborate with Waukesha County, state, and national groups in quality and student outcomes assessment topics
• Deliver seminars and presentations in public and professional settings
• Facilitate local, state and regional planning activities as non-profit groups create vision, mission, values, and plans to guide their work

The WCTC Center for Quality and Innovation is committed to supporting customer focus, continuous improvement, and personal empowerment throughout the college community.

For information, contact Liane Dolezar at 262.691.5509.

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