Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-005

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20194
Tuition/fee: $404.70
Seats Open: 7
Instructor: Gahr, Debra A
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 08:30am-09:55am
Room: B079

Offering number: 104-191-006

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20195
Tuition/fee: $404.70
Seats Open: 4
Instructor: Gahr, Debra A
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 11:30am-02:25pm
Room: B081

Offering number: 104-191-007

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20196
Tuition/fee: $404.70
Seats Open: 11
Instructor: Kottke, Karen K
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 06:00pm-08:55pm
Room: B010

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106-110 Microcomputer Bus Apps I

Discover basic features of the various Microsoft Office software applications including Word, Excel, PowerPoint, Access and Outlook. Through a hands-on approach, learn essential computer concepts, including file management, and use of the Windows operating system and Internet. Emphasis will be placed on proper formatting, spelling and grammar.

Course Credits

3

Sections this Semester

Offering number: 106-110-014

CRN: 20330
Tuition/fee: $409.95
Seats Open: 7
Instructor: Woller, Kimberly J
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 04:00pm-05:55pm
Room: B040

Offering number: 106-110-015

CRN: 20342
Tuition/fee: $409.95
Seats Open: 10
Instructor: Schmidt, Martha M
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 09:30am-11:25am
Room: B040

Offering number: 106-110-016

CRN: 20343
Tuition/fee: $409.95
Seats Open: 17
Instructor: Savic, Brenda S
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 11:30am-01:25pm
Room: B040

Offering number: 106-110-017

CRN: 20344
Tuition/fee: $409.95
Seats Open: 14
Instructor: Bremer, Tammy M
Dates: 01/16/15-05/15/15
Days: Friday
Times: 09:00am-12:55pm
Room: B040

Offering number: 106-110-018

CRN: 20346
Tuition/fee: $409.95
Seats Open: 11
Instructor: Woller, Kimberly J
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 06:00pm-09:55pm
Room: B040

Offering number: 106-110-020

CRN: 20357
Tuition/fee: $417.30
Seats Open: 1
Instructor: Wendelberger, Kim L
Dates: 01/16/15-05/15/15
Online Course Info and Required Orientation

Offering number: 106-110-021

CRN: 20360
Tuition/fee: $417.30
Seats Open: 15
Instructor: Gross, Linda R
Dates: 01/16/15-05/15/15
Online Course Info and Required Orientation

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801-196 Oral/Interpersonal Comm

Practice the necessary skills for effective speech delivery, listening, assertiveness, conflict resolution, teamwork and general interpersonal communication.

Course Credits

3

Sections this Semester

Offering number: 801-196-032

CRN: 21246
Tuition/fee: $404.70
Seats Open: 7
Instructor: Smith, Judith L
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 07:30am-08:55am
Room: B177

Offering number: 801-196-033

CRN: 21247
Tuition/fee: $404.70
Seats Open: 1
Instructor: Lynch, Mary S
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 09:00am-10:25am
Room: B177

Offering number: 801-196-034

CRN: 21248
Tuition/fee: $404.70
Seats Open: 14
Instructor: Lynch, Mary S
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 12:00pm-01:25pm
Room: B171

Offering number: 801-196-035

CRN: 21249
Tuition/fee: $404.70
Seats Open: 8
Instructor: Baker, Lisa A
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 12:00pm-01:25pm
Room: B175

Offering number: 801-196-036

CRN: 21250
Tuition/fee: $404.70
Seats Open: 7
Instructor: Taugher, Patrick M
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 01:30pm-02:55pm
Room: B177

Offering number: 801-196-037

CRN: 21251
Tuition/fee: $404.70
Seats Open: 4
Instructor: Howard, Loretta A
Dates: 01/19/15-05/11/15
Days: Monday
Times: 03:00pm-05:55pm
Room: B177

Offering number: 801-196-038

CRN: 21252
Tuition/fee: $404.70
Seats Open: 8
Instructor: Seibert, Stacy L
Hybrid Course Schedule

Offering number: 801-196-040

CRN: 21254
Tuition/fee: $404.70
Seats Open: 7
Instructor: Baker, Lisa A
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 04:00pm-05:25pm
Room: B020

Offering number: 801-196-041

CRN: 21256
Tuition/fee: $404.70
Seats Open: 17
Instructor: Sausen, Louise G
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 07:30am-08:55am
Room: B177

Offering number: 801-196-042

CRN: 21257
Tuition/fee: $404.70
Seats Open: 11
Instructor: TBA
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 09:00am-10:25am
Room: B177

Offering number: 801-196-043

CRN: 21258
Tuition/fee: $404.70
Seats Open: 9
Instructor: Seibert, Stacy L
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 10:30am-11:55am
Room: B177

Offering number: 801-196-044

CRN: 21259
Tuition/fee: $404.70
Seats Open: 13
Instructor: TBA
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 12:00pm-01:25pm
Room: B177

Offering number: 801-196-045

CRN: 21260
Tuition/fee: $404.70
Seats Open: 19
Instructor: Seibert, Stacy L
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 12:00pm-01:25pm
Room: B112

Offering number: 801-196-046

CRN: 21261
Tuition/fee: $404.70
Seats Open: 18
Instructor: McGuire, Jane C
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 01:30pm-02:55pm
Room: B108

Offering number: 801-196-047

CRN: 21262
Tuition/fee: $404.70
Seats Open: 10
Instructor: TBA
Program Restriction
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 01:30pm-04:25pm
Room: A010

Offering number: 801-196-048

CRN: 21263
Tuition/fee: $404.70
Seats Open: 15
Instructor: Seibert, Stacy L
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 03:00pm-05:55pm
Room: B108

Offering number: 801-196-049

CRN: 21264
Tuition/fee: $404.70
Seats Open: 7
Instructor: Howard, Loretta A
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 03:00pm-05:55pm
Room: B177

Offering number: 801-196-051

CRN: 21267
Tuition/fee: $404.70
Seats Open: 14
Instructor: TBA
Dates: 01/22/15-05/14/15
Days: Thursday
Times: 03:00pm-05:55pm
Room: B179

Offering number: 801-196-052

CRN: 21268
Tuition/fee: $404.70
Seats Open: 10
Instructor: TBA
Dates: 01/16/15-05/15/15
Days: Friday
Times: 08:00am-10:55am
Room: B177

Offering number: 801-196-053

CRN: 21269
Tuition/fee: $404.70
Seats Open: 15
Instructor: Pearson, Lisa K
Dates: 01/16/15-05/15/15
Days: Friday
Times: 11:00am-01:55pm
Room: B177

Offering number: 801-196-054

CRN: 21279
Tuition/fee: $404.70
Seats Open: 12
Instructor: Lehman, June M
Dates: 01/19/15-05/11/15
Days: Monday
Times: 06:00pm-08:55pm
Room: B177

Offering number: 801-196-055

CRN: 21280
Tuition/fee: $404.70
Seats Open: 4
Instructor: Pearson, Lisa K
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 06:00pm-08:55pm
Room: B177

Offering number: 801-196-056

CRN: 21281
Tuition/fee: $404.70
Seats Open: 18
Instructor: Pearson, Lisa K
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 06:00pm-08:55pm
Room: B177

Offering number: 801-196-057

CRN: 21283
Tuition/fee: $404.70
Seats Open: 21
Instructor: Pearson, Lisa K
Program Restriction
Dates: 01/22/15-05/14/15
Days: Thursday
Times: 06:00pm-08:55pm
Room: B177

Offering number: 801-196-058

CRN: 21284
Tuition/fee: $404.70
Seats Open: 16
Instructor: Makela, Ellen K
Dates: 01/17/15-05/16/15
Days: Saturday
Times: 08:30am-11:25am
Room: B179

Looking for a different semester?

809-199 Psychology of Human Relations

Examine the principles of interaction as applied to human relations at home and on the job. Explore topics such as self-concept, personality development, learning, motivation, emotions, stress, human relations processes and special relationships.

Course Credits

3

Sections this Semester

Offering number: 809-199-024

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21442
Tuition/fee: $404.70
Seats Open: 6
Instructor: Murray, James J
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 09:00am-10:25am
Room: B181

Offering number: 809-199-025

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21443
Tuition/fee: $404.70
Seats Open: 12
Instructor: Melnick, Michael S
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 12:00pm-01:25pm
Room: B181

Offering number: 809-199-026

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21444
Tuition/fee: $404.70
Seats Open: 17
Instructor: Murray, James J
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 01:30pm-02:55pm
Room: B181

Offering number: 809-199-027

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21446
Tuition/fee: $404.70
Seats Open: 11
Instructor: Melnick, Michael S
Dates: 01/19/15-05/13/15
Days: Monday Wednesday
Times: 03:00pm-04:25pm
Room: B181

Offering number: 809-199-029

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21448
Tuition/fee: $404.70
Seats Open: 14
Instructor: TBA
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 09:00am-10:25am
Room: B181

Offering number: 809-199-031

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21450
Tuition/fee: $404.70
Seats Open: 11
Instructor: Bernstein, Murray M
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 01:30pm-02:55pm
Room: B181

Offering number: 809-199-032

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21451
Tuition/fee: $404.70
Seats Open: 26
Instructor: TBA
Dates: 01/20/15-05/14/15
Days: Tuesday Thursday
Times: 03:00pm-04:25pm
Room: B171

Offering number: 809-199-033

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21452
Tuition/fee: $404.70
Seats Open: 14
Instructor: Melnick, Michael S
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 03:00pm-05:55pm
Room: B112

Offering number: 809-199-034

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21453
Tuition/fee: $404.70
Seats Open: 14
Instructor: TBA
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 03:00pm-05:55pm
Room: B175

Offering number: 809-199-035

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21454
Tuition/fee: $404.70
Seats Open: 11
Instructor: Berger, Donn A
Dates: 01/16/15-05/15/15
Days: Friday
Times: 11:00am-01:55pm
Room: B181

Offering number: 809-199-036

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21465
Tuition/fee: $404.70
Seats Open: 22
Instructor: TBA
Dates: 01/19/15-05/11/15
Days: Monday
Times: 06:00pm-08:55pm
Room: B171

Offering number: 809-199-037

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21466
Tuition/fee: $382.05
Seats Open: 0
Instructor: Plato, Gary J
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 06:00pm-08:55pm
Room: WK153

Offering number: 809-199-039

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21468
Tuition/fee: $404.70
Seats Open: 5
Instructor: Martin, Laurie A
Dates: 01/22/15-05/14/15
Days: Thursday
Times: 06:00pm-08:55pm
Room: B102

Offering number: 809-199-040

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21469
Tuition/fee: $412.05
Seats Open: 0
Instructor: Liner, Annie C
Dates: 01/16/15-05/15/15
Online Course Info and Required Orientation

Offering number: 809-199-041

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21470
Tuition/fee: $412.05
Seats Open: 14
Instructor: Liner, Annie C
Dates: 01/16/15-05/15/15
Online Course Info and Required Orientation

Offering number: 809-199-042

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21471
Tuition/fee: $412.05
Seats Open: 21
Instructor: Daniels, Quincey L
Dates: 01/16/15-05/15/15
Online Course Info and Required Orientation

Offering number: 809-199-043

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21472
Tuition/fee: $412.05
Seats Open: 16
Instructor: Daniels, Quincey L
Dates: 01/16/15-05/15/15
Online Course Info and Required Orientation

Offering number: 809-199-045

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21474
Tuition/fee: $404.70
Seats Open: 23
Instructor: TBA
Program Restriction
Dates: 01/20/15-05/12/15
Days: Tuesday
Times: 01:00pm-03:55pm
Room: S119

Offering number: 809-199-046

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 22127
Tuition/fee: $404.70
Seats Open: 21
Instructor: TBA
Program Restriction
Dates: 03/23/15-05/13/15
Days: Monday Tuesday Wednesday
Times: 08:00am-09:55am
Room: B173

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