Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10058
Tuition/fee: $412.80
Seats Open: 3
Instructor: Gahr, Debra A
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 08:30am-09:50am
Room: B014

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10059
Tuition/fee: $412.80
Seats Open: 0
Instructor: Gahr, Debra A
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 11:30am-12:50pm
Room: B012

Offering number: 104-191-004

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10060
Tuition/fee: $412.80
Seats Open: 6
Instructor: Kottke, Karen K
Dates: 08/26/15-12/16/15
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B010

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106-110 Microcomputer Bus Apps I

Discover basic features of the various Microsoft Office software applications including Word, Excel, PowerPoint, Access and Outlook. Through a hands-on approach, learn essential computer concepts, including file management, and use of the Windows operating system and Internet. Emphasis will be placed on proper formatting, spelling and grammar.

Course Credits

3

Sections this Semester

Offering number: 106-110-004

CRN: 10063
Tuition/fee: $418.80
Seats Open: 1
Instructor: Bremer, Tammy M
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 09:30am-11:20am
Room: B091

Offering number: 106-110-005

CRN: 10064
Tuition/fee: $418.80
Seats Open: 15
Instructor: Savic, Brenda S
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 04:00pm-05:50pm
Room: B086

Offering number: 106-110-006

CRN: 10065
Tuition/fee: $418.80
Seats Open: 0
Instructor: Schmidt, Martha M
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 09:30am-11:20am
Room: B012

Offering number: 106-110-007

CRN: 10066
Tuition/fee: $418.80
Seats Open: 13
Instructor: Bremer, Tammy M
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 07:30am-09:20am
Room: B040

Offering number: 106-110-008

CRN: 10067
Tuition/fee: $418.80
Seats Open: 8
Instructor: Bremer, Tammy M
Dates: 08/28/15-12/18/15
Days: Friday
Times: 09:00am-12:50pm
Room: B086

Offering number: 106-110-010

CRN: 10068
Tuition/fee: $418.80
Seats Open: 0
Instructor: Woller, Kimberly J
Dates: 09/01/15-12/22/15
Days: Tuesday
Times: 06:00pm-09:50pm
Room: B012

Offering number: 106-110-011

CRN: 10069
Tuition/fee: $418.80
Seats Open: 8
Instructor: Savic, Brenda S
Dates: 08/27/15-12/17/15
Days: Thursday
Times: 06:00pm-09:50pm
Room: B018

Offering number: 106-110-012

CRN: 11555
Tuition/fee: $425.70
Seats Open: 0
Instructor: Gross, Linda R
Dates: 08/31/15-12/21/15
Online Course Info and Required Orientation

Offering number: 106-110-013

CRN: 11678
Tuition/fee: $425.70
Seats Open: 17
Instructor: Wendelberger, Kim L
Dates: 08/31/15-12/21/15
Online Course Info and Required Orientation

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801-196 Oral/Interpersonal Comm

Practice the necessary skills for effective speech delivery, listening, assertiveness, conflict resolution, teamwork and general interpersonal communication.

Course Credits

3

Sections this Semester

Offering number: 801-196-001

CRN: 10687
Tuition/fee: $412.80
Seats Open: 10
Instructor: Smith, Judith L
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 07:30am-08:50am
Room: A019

Offering number: 801-196-002

CRN: 10688
Tuition/fee: $412.80
Seats Open: 0
Instructor: Seibert, Stacy L
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 09:00am-10:20am
Room: B075

Offering number: 801-196-003

CRN: 10689
Tuition/fee: $412.80
Seats Open: 0
Instructor: Seibert, Stacy L
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 12:00pm-01:20pm
Room: A019

Offering number: 801-196-004

CRN: 10690
Tuition/fee: $412.80
Seats Open: 15
Instructor: Lynch, Mary S
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 01:30pm-02:50pm
Room: B179

Offering number: 801-196-005

CRN: 10691
Tuition/fee: $412.80
Seats Open: 7
Instructor: Lehman, June M
Dates: 08/31/15-12/21/15
Days: Monday
Times: 03:00pm-05:50pm
Room: A019

Offering number: 801-196-006

CRN: 10692
Tuition/fee: $412.80
Seats Open: 7
Instructor: Baker, Lisa A
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 04:00pm-05:20pm
Room: B020

Offering number: 801-196-008

CRN: 10694
Tuition/fee: $412.80
Seats Open: 12
Instructor: Taugher, Patrick M
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 09:00am-10:20am
Room: B102

Offering number: 801-196-009

CRN: 10695
Tuition/fee: $412.80
Seats Open: 0
Instructor: McGuire, Jane C
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 10:30am-11:50am
Room: B075

Offering number: 801-196-010

CRN: 10696
Tuition/fee: $412.80
Seats Open: 5
Instructor: Cole, Andrew W
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 12:00pm-01:20pm
Room: B171

Offering number: 801-196-011

CRN: 10697
Tuition/fee: $412.80
Seats Open: 3
Instructor: Howard, Loretta A
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 01:30pm-02:50pm
Room: B079

Offering number: 801-196-012

CRN: 10698
Tuition/fee: $412.80
Seats Open: 0
Instructor: Pearson, Lisa K
Dates: 09/01/15-12/22/15
Days: Tuesday
Times: 03:00pm-05:50pm
Room: B173

Offering number: 801-196-013

CRN: 10699
Tuition/fee: $412.80
Seats Open: 7
Instructor: Cole, Andrew W
Dates: 08/26/15-12/16/15
Days: Wednesday
Times: 03:00pm-05:50pm
Room: A016

Offering number: 801-196-014

CRN: 10700
Tuition/fee: $412.80
Seats Open: 11
Instructor: Cole, Andrew W
Dates: 08/27/15-12/17/15
Days: Thursday
Times: 03:00pm-05:50pm
Room: B020

Offering number: 801-196-015

CRN: 10701
Tuition/fee: $412.80
Seats Open: 3
Instructor: Betker, Michael E
Dates: 08/28/15-12/18/15
Days: Friday
Times: 08:00am-10:50am
Room: B177

Offering number: 801-196-016

CRN: 10702
Tuition/fee: $412.80
Seats Open: 0
Instructor: Pearson, Lisa K
Dates: 08/28/15-12/18/15
Days: Friday
Times: 11:00am-01:50pm
Room: B181

Offering number: 801-196-017

CRN: 10703
Tuition/fee: $412.80
Seats Open: 8
Instructor: Hutchins, Darvelle
Dates: 08/31/15-12/18/15
Days: Monday
Times: 06:00pm-08:50pm
Room: B112

Offering number: 801-196-018

CRN: 10704
Tuition/fee: $412.80
Seats Open: 9
Instructor: Messerlie, Mary L
Dates: 09/01/15-12/22/15
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B177

Offering number: 801-196-019

CRN: 10705
Tuition/fee: $412.80
Seats Open: 4
Instructor: Pearson, Lisa K
Dates: 08/26/15-12/16/15
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B177

Offering number: 801-196-020

CRN: 10706
Tuition/fee: $412.80
Seats Open: 4
Instructor: Pearson, Lisa K
Dates: 08/27/15-12/17/15
Days: Thursday
Times: 06:00pm-08:50pm
Room: B173

Offering number: 801-196-021

CRN: 10707
Tuition/fee: $412.80
Seats Open: 12
Instructor: Makela, Ellen K
Dates: 08/22/15-12/19/15
Days: Saturday
Times: 08:30am-11:20am
Room: A019

Offering number: 801-196-022

CRN: 10708
Tuition/fee: $412.80
Seats Open: 19
Instructor: TBA
Program Restriction
Dates: 10/21/15-12/22/15
Days: Monday Tuesday Wednesday Thursday
Times: 08:00am-09:20am
Room: B173

Offering number: 801-196-023

CRN: 11630
Tuition/fee: $412.80
Seats Open: 13
Instructor: Lynch, Mary S
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 12:00pm-01:20pm
Room: E216

Offering number: 801-196-024

CRN: 11631
Tuition/fee: $412.80
Seats Open: 21
Instructor: Lynch, Mary S
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 10:30am-11:50am
Room: S203

Offering number: 801-196-025

CRN: 11632
Tuition/fee: $412.80
Seats Open: 14
Instructor: Wittig, Michael J
Dates: 09/01/15-12/22/15
Days: Tuesday
Times: 03:00pm-05:50pm
Room: B073

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809-199 Psychology of Human Relations

Examine the principles of interaction as applied to human relations at home and on the job. Explore topics such as self-concept, personality development, learning, motivation, emotions, stress, human relations processes and special relationships.

Course Credits

3

Sections this Semester

Offering number: 809-199-001

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10910
Tuition/fee: $412.80
Seats Open: 0
Instructor: Murray, James J
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 09:00am-10:20am
Room: B020

Offering number: 809-199-002

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10911
Tuition/fee: $412.80
Seats Open: 15
Instructor: Melnick, Michael S
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 12:00pm-01:20pm
Room: B112

Offering number: 809-199-003

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10912
Tuition/fee: $412.80
Seats Open: 6
Instructor: Murray, James J
Dates: 08/26/15-12/21/15
Days: Monday Wednesday
Times: 01:30pm-02:50pm
Room: B112

Offering number: 809-199-004

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10913
Tuition/fee: $412.80
Seats Open: 10
Instructor: Melnick, Michael S
Dates: 08/31/15-12/21/15
Days: Monday
Times: 03:00pm-05:50pm
Room: B173

Offering number: 809-199-005

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10914
Tuition/fee: $412.80
Seats Open: 9
Instructor: Ruesink, Mitchell K
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 09:00am-10:20am
Room: B175

Offering number: 809-199-006

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10915
Tuition/fee: $412.80
Seats Open: 0
Instructor: Martin, Laurie A
Dates: 09/01/15-12/22/15
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B171

Offering number: 809-199-007

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10916
Tuition/fee: $412.80
Seats Open: 19
Instructor: Murray, James J
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 01:30pm-02:50pm
Room: A016

Offering number: 809-199-008

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10917
Tuition/fee: $412.80
Seats Open: 18
Instructor: Koeling, Carl T
Dates: 08/27/15-12/22/15
Days: Tuesday Thursday
Times: 03:00pm-04:20pm
Room: B175

Offering number: 809-199-009

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10918
Tuition/fee: $412.80
Seats Open: 5
Instructor: Melnick, Michael S
Dates: 09/01/15-12/22/15
Days: Tuesday
Times: 03:00pm-05:50pm
Room: B171

Offering number: 809-199-010

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10919
Tuition/fee: $412.80
Seats Open: 9
Instructor: Koeling, Carl T
Dates: 08/28/15-12/18/15
Days: Friday
Times: 11:00am-01:50pm
Room: B171

Offering number: 809-199-011

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10920
Tuition/fee: $412.80
Seats Open: 26
Instructor: Rasimus, Keith
Dates: 08/31/15-12/21/15
Days: Monday
Times: 06:00pm-08:50pm
Room: B171

Offering number: 809-199-012

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10921
Tuition/fee: $419.70
Seats Open: 0
Instructor: Liner, Annie C
Dates: 08/26/15-12/22/15
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-013

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 10922
Tuition/fee: $419.70
Seats Open: 7
Instructor: Liner, Annie C
Dates: 08/26/15-12/22/15
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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