Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

CRN: 20043
Tuition/fee: $424.95
Seats Open: 15
Instructor: Gahr, Debra A
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 08:00am-10:50am
Room: B040

Offering number: 104-191-003

CRN: 20045
Tuition/fee: $424.95
Seats Open: 6
Instructor: TBA
Dates: 01/24/18-05/16/18
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B091

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106-110 Intro to Software Applications

Discover basic features of the various Microsoft Office software applications including Word, Excel, PowerPoint, and Outlook. Through a hands-on approach, learn essential computer concepts, including file management, and use of the Windows operating system and Internet. Emphasis will be placed on proper formatting, spelling and grammar.

Course Credits

3

Sections this Semester

Offering number: 106-110-001

CRN: 20047
Tuition/fee: $535.31
Seats Open: 24
Instructor: TBA
Dates: 01/22/18-05/21/18
Days: Monday Wednesday
Times: 06:00pm-07:20pm
Room: B042

Offering number: 106-110-002

CRN: 20048
Tuition/fee: $535.31
Seats Open: 17
Instructor: Woller, Kimberly J
Dates: 01/22/18-05/21/18
Days: Monday Wednesday
Times: 08:00am-09:20am
Room: B042

Offering number: 106-110-003

CRN: 20049
Tuition/fee: $535.31
Seats Open: 22
Instructor: Wendelberger, Kim L
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 12:30pm-03:20pm
Room: B086

Offering number: 106-110-004

CRN: 20050
Tuition/fee: $535.31
Seats Open: 20
Instructor: Schmidt, Martha M
Dates: 01/22/18-05/21/18
Days: Monday
Times: 12:00pm-02:50pm
Room: B042

Offering number: 106-110-005

CRN: 20051
Tuition/fee: $535.31
Seats Open: 20
Instructor: TBA
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 05:00pm-07:50pm
Room: B042

Offering number: 106-110-006

CRN: 20052
Tuition/fee: $541.46
Seats Open: 24
Instructor: Woller, Kimberly J
Permit Restriction
Dates: 01/22/18-05/21/18
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-007

CRN: 20053
Tuition/fee: $541.46
Seats Open: 24
Instructor: Savic, Brenda S
Permit Restriction
Dates: 01/22/18-05/21/18
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-008

CRN: 20054
Tuition/fee: $541.46
Seats Open: 21
Instructor: Warzyn, Mary D
Dates: 01/22/18-05/21/18
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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801-196 Oral/Interpersonal Comm

Practice the necessary skills for effective speech delivery, listening, assertiveness, conflict resolution, teamwork and general interpersonal communication.

Course Credits

3

Sections this Semester

Offering number: 801-196-002

CRN: 20620
Tuition/fee: $424.95
Seats Open: 21
Instructor: Flores, Jaime Manuel Q
Hybrid Course Schedule

Offering number: 801-196-003

CRN: 20621
Tuition/fee: $424.95
Seats Open: 19
Instructor: TBA
Dates: 01/23/18-05/17/18
Days: Tuesday Thursday
Times: 03:00pm-04:20pm
Room: E101

Offering number: 801-196-004

CRN: 20622
Tuition/fee: $424.95
Seats Open: 9
Instructor: McGuire, Jane C
Dates: 01/22/18-05/21/18
Days: Monday Wednesday
Times: 12:30pm-01:50pm
Room: E116

Offering number: 801-196-005

CRN: 20623
Tuition/fee: $424.95
Seats Open: 15
Instructor: Seibert, Stacy L
Dates: 01/22/18-05/21/18
Days: Monday
Times: 01:00pm-03:50pm
Room: E118

Offering number: 801-196-006

CRN: 21313
Tuition/fee: $424.95
Seats Open: 19
Instructor: Seibert, Stacy L
Hybrid Course Schedule

Offering number: 801-196-007

CRN: 20624
Tuition/fee: $424.95
Seats Open: 24
Instructor: Seibert, Stacy L
Program Restriction
Dates: 01/25/18-05/17/18
Days: Thursday
Times: 12:00pm-02:50pm
Room: E101

Offering number: 801-196-008

CRN: 20625
Tuition/fee: $424.95
Seats Open: 22
Instructor: Taugher, Patrick M
Dates: 01/24/18-05/18/18
Days: Wednesday Friday
Times: 09:30am-10:50am
Room: E118

Offering number: 801-196-009

CRN: 20626
Tuition/fee: $424.95
Seats Open: 17
Instructor: Taugher, Patrick M
Dates: 01/23/18-05/17/18
Days: Tuesday Thursday
Times: 09:00am-10:20am
Room: E116

Offering number: 801-196-010

CRN: 20627
Tuition/fee: $424.95
Seats Open: 18
Instructor: Tepp, Mary S
Dates: 01/23/18-05/17/18
Days: Tuesday Thursday
Times: 11:30am-12:50pm
Room: E116

Offering number: 801-196-011

CRN: 20628
Tuition/fee: $424.95
Seats Open: 23
Instructor: McGuire, Jane C
Permit Restriction
View Course Schedule

Offering number: 801-196-012

CRN: 20629
Tuition/fee: $424.95
Seats Open: 24
Instructor: Tepp, Mary S
Dates: 01/23/18-05/17/18
Days: Tuesday Thursday
Times: 08:00am-09:20am
Room: E104

Offering number: 801-196-013

CRN: 20630
Tuition/fee: $424.95
Seats Open: 11
Instructor: McGuire, Jane C
Dates: 01/22/18-05/21/18
Days: Monday Wednesday
Times: 10:00am-11:20am
Room: E104

Offering number: 801-196-015

CRN: 20631
Tuition/fee: $424.95
Seats Open: 23
Instructor: Flores, Jaime Manuel Q
Hybrid Course Schedule

Offering number: 801-196-016

CRN: 20632
Tuition/fee: $424.95
Seats Open: 24
Instructor: Tepp, Mary S
Program Restriction
Dates: 01/22/18-05/21/18
Days: Monday
Times: 08:00am-10:50am
Room: E118

Offering number: 801-196-017

CRN: 20633
Tuition/fee: $424.95
Seats Open: 16
Instructor: Howard, Loretta A
Dates: 01/22/18-05/21/18
Days: Monday
Times: 12:00pm-02:50pm
Room: E103

Offering number: 801-196-018

CRN: 20634
Tuition/fee: $424.95
Seats Open: 15
Instructor: Taugher, Patrick M
Dates: 01/24/18-05/16/18
Days: Wednesday
Times: 12:30pm-03:20pm
Room: E103

Offering number: 801-196-020

CRN: 20635
Tuition/fee: $424.95
Seats Open: 17
Instructor: McGuire, Jane C
Dates: 01/25/18-05/17/18
Days: Thursday
Times: 11:30am-02:20pm
Room: B106

Offering number: 801-196-021

CRN: 20636
Tuition/fee: $424.95
Seats Open: 15
Instructor: Pearson, Lisa K
Dates: 01/22/18-05/21/18
Days: Monday
Times: 09:00am-11:50am
Room: E116

Offering number: 801-196-022

CRN: 20637
Tuition/fee: $424.95
Seats Open: 19
Instructor: Pearson, Lisa K
Dates: 01/25/18-05/17/18
Days: Thursday
Times: 06:00pm-08:50pm
Room: E116

Offering number: 801-196-023

CRN: 20638
Tuition/fee: $424.95
Seats Open: 22
Instructor: Pearson, Lisa K
Dates: 01/24/18-05/16/18
Days: Wednesday
Times: 06:00pm-08:50pm
Room: E116

Offering number: 801-196-024

CRN: 20639
Tuition/fee: $424.95
Seats Open: 6
Instructor: Pearson, Lisa K
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 06:00pm-08:50pm
Room: E115

Offering number: 801-196-025

CRN: 20640
Tuition/fee: $424.95
Seats Open: 21
Instructor: Makela, Ellen K
Dates: 01/20/18-05/19/18
Days: Saturday
Times: 08:30am-11:20am
Room: B102

Looking for a different semester?

809-199 Psychology of Human Relations

Examine the principles of interaction as applied to human relations at home and on the job. Explore topics such as self-concept, personality development, learning, motivation, emotions, stress, human relations processes and special relationships.

Course Credits

3

Sections this Semester

Offering number: 809-199-001

CRN: 20801
Tuition/fee: $424.95
Seats Open: 23
Instructor: Melnick, Michael S
Dates: 01/22/18-05/21/18
Days: Monday Wednesday
Times: 11:00am-12:20pm
Room: E113

Offering number: 809-199-002

CRN: 20802
Tuition/fee: $424.95
Seats Open: 19
Instructor: Melnick, Michael S
Dates: 01/22/18-05/21/18
Days: Monday Wednesday
Times: 09:00am-10:20am
Room: B020

Offering number: 809-199-003

CRN: 21315
Tuition/fee: $424.95
Seats Open: 29
Instructor: Plato, Gary J
Program Restriction
Dates: 03/26/18-05/21/18
Days: Monday Tuesday Wednesday
Times: 10:00am-11:50am
Room: E115

Offering number: 809-199-004

CRN: 20803
Tuition/fee: $424.95
Seats Open: 20
Instructor: TBA
Dates: 01/23/18-05/17/18
Days: Tuesday Thursday
Times: 02:00pm-03:20pm
Room: E104

Offering number: 809-199-005

CRN: 20804
Tuition/fee: $424.95
Seats Open: 24
Instructor: Ruesink, Mitchell K
Dates: 01/22/18-05/21/18
Days: Monday Wednesday
Times: 12:00pm-01:20pm
Room: E115

Offering number: 809-199-006

CRN: 20805
Tuition/fee: $424.95
Seats Open: 29
Instructor: Plato, Gary J
Permit Restriction
View Course Schedule

Offering number: 809-199-007

CRN: 20806
Tuition/fee: $424.95
Seats Open: 21
Instructor: Melnick, Michael S
Dates: 01/25/18-05/17/18
Days: Thursday
Times: 10:30am-01:20pm
Room: E115

Offering number: 809-199-008

CRN: 20807
Tuition/fee: $424.95
Seats Open: 26
Instructor: Pumphrey, Khyana K
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 10:30am-01:20pm
Room: B020

Offering number: 809-199-009

CRN: 20808
Tuition/fee: $424.95
Seats Open: 20
Instructor: Reid, Edwin F
Dates: 01/26/18-05/18/18
Days: Friday
Times: 08:00am-10:50am
Room: E115

Offering number: 809-199-010

CRN: 20809
Tuition/fee: $424.95
Seats Open: 22
Instructor: Ricciardi, John A
Dates: 01/24/18-05/16/18
Days: Wednesday
Times: 06:00pm-08:50pm
Room: A016

Offering number: 809-199-011

CRN: 20810
Tuition/fee: $424.95
Seats Open: 17
Instructor: Rodrigues, Julia R
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 06:00pm-08:50pm
Room: E118

Offering number: 809-199-012

CRN: 20811
Tuition/fee: $424.95
Seats Open: 24
Instructor: Weathers, Jasmin W
Dates: 01/22/18-05/21/18
Days: Monday
Times: 06:00pm-08:50pm
Room: B089

Offering number: 809-199-013

CRN: 20812
Tuition/fee: $431.10
Seats Open: 14
Instructor: Liner, Annie C
Dates: 01/22/18-05/21/18
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-014

CRN: 20813
Tuition/fee: $431.10
Seats Open: 23
Instructor: Liner, Annie C
Dates: 01/22/18-05/21/18
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Looking for a different semester?