Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20047
Tuition/fee: $418.95
Seats Open: 24
Instructor: Gahr, Debra A
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 08:00am-10:50am
Room: B091

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20048
Tuition/fee: $418.95
Seats Open: 24
Instructor: Gahr, Debra A
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 11:00am-12:20pm
Room: B040

Offering number: 104-191-003

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20049
Tuition/fee: $418.95
Seats Open: 24
Instructor: Nickel, Judith A
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 06:00pm-08:50pm
Room: B042

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106-110 Intro to Software Applications

Discover basic features of the various Microsoft Office software applications including Word, Excel, PowerPoint, Access and Outlook. Through a hands-on approach, learn essential computer concepts, including file management, and use of the Windows operating system and Internet. Emphasis will be placed on proper formatting, spelling and grammar.

Course Credits

3

Sections this Semester

Offering number: 106-110-001

CRN: 20051
Tuition/fee: $418.95
Seats Open: 24
Instructor: Schmidt, Martha M
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 06:00pm-07:20pm
Room: E103

Offering number: 106-110-002

CRN: 20052
Tuition/fee: $418.95
Seats Open: 24
Instructor: Wendelberger, Kim L
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 02:00pm-03:20pm
Room: B086

Offering number: 106-110-003

CRN: 20053
Tuition/fee: $418.95
Seats Open: 24
Instructor: Wendelberger, Kim L
Dates: 01/23/17-05/17/17
Days: Monday Wednesday
Times: 02:30pm-03:50pm
Room: B086

Offering number: 106-110-004

CRN: 20054
Tuition/fee: $418.95
Seats Open: 24
Instructor: Bremer, Tammy M
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 08:00am-10:50am
Room: B086

Offering number: 106-110-005

CRN: 20055
Tuition/fee: $418.95
Seats Open: 24
Instructor: Woller, Kimberly J
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 06:00pm-08:50pm
Room: B040

Offering number: 106-110-006

CRN: 20056
Tuition/fee: $425.55
Seats Open: 24
Instructor: Gross, Linda R
Dates: 01/20/17-05/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-007

CRN: 20057
Tuition/fee: $425.55
Seats Open: 24
Instructor: Wendelberger, Kim L
Dates: 01/20/17-05/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-008

CRN: 20058
Tuition/fee: $425.55
Seats Open: 24
Instructor: Savic, Brenda S
Dates: 01/20/17-05/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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801-196 Oral/Interpersonal Comm

Practice the necessary skills for effective speech delivery, listening, assertiveness, conflict resolution, teamwork and general interpersonal communication.

Course Credits

3

Sections this Semester

Offering number: 801-196-001

CRN: 20598
Tuition/fee: $418.95
Seats Open: 24
Instructor: McGuire, Jane C
Dates: 01/23/17-05/17/17
Days: Monday Wednesday
Times: 07:30am-08:50am
Room: E116

Offering number: 801-196-002

CRN: 20599
Tuition/fee: $418.95
Seats Open: 24
Instructor: Cole, Andrew W
Dates: 01/23/17-05/17/17
Days: Monday Wednesday
Times: 01:30pm-02:50pm
Room: A019

Offering number: 801-196-003

CRN: 20600
Tuition/fee: $418.95
Seats Open: 24
Instructor: Tepp, Mary S
Dates: 01/23/17-05/17/17
Days: Monday Wednesday
Times: 01:00pm-02:20pm
Room: E116

Offering number: 801-196-004

CRN: 20601
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 01/23/17-05/17/17
Days: Monday Wednesday
Times: 11:00am-12:20pm
Room: B106

Offering number: 801-196-005

CRN: 20602
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 01/20/17-05/19/17
Days: Friday
Times: 09:00am-11:50am
Room: E104

Offering number: 801-196-006

CRN: 20603
Tuition/fee: $418.95
Seats Open: 24
Instructor: Cole, Andrew W
Hybrid Course Schedule

Offering number: 801-196-007

CRN: 20604
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 01/24/17-05/16/17
Days: Tuesday
Times: 06:00pm-08:50pm
Room: E116

Offering number: 801-196-008

CRN: 20605
Tuition/fee: $418.95
Seats Open: 24
Instructor: Taugher, Patrick M
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 09:00am-10:20am
Room: E116

Offering number: 801-196-009

CRN: 20606
Tuition/fee: $418.95
Seats Open: 24
Instructor: Taugher, Patrick M
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 12:30pm-01:50pm
Room: E104

Offering number: 801-196-010

CRN: 20607
Tuition/fee: $418.95
Seats Open: 24
Instructor: Tepp, Mary S
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 08:30am-09:50am
Room: E113

Offering number: 801-196-011

CRN: 20608
Tuition/fee: $418.95
Seats Open: 24
Instructor: McGuire, Jane C
Permit Restriction
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 09:30am-10:50am
Room: E104

Offering number: 801-196-012

CRN: 20609
Tuition/fee: $418.95
Seats Open: 24
Instructor: Dobrauc, Rachel A
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 09:30am-10:50am
Room: B079

Offering number: 801-196-013

CRN: 20610
Tuition/fee: $418.95
Seats Open: 24
Instructor: Baker, Lisa A
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 12:30pm-01:50pm
Room: E102

Offering number: 801-196-014

CRN: 20611
Tuition/fee: $418.95
Seats Open: 24
Instructor: Tepp, Mary S
Program Restriction
Dates: 01/24/17-05/16/17
Days: Tuesday
Times: 01:30pm-04:20pm
Room: E116

Offering number: 801-196-015

CRN: 20612
Tuition/fee: $418.95
Seats Open: 24
Instructor: Cole, Andrew W
Hybrid Course Schedule

Offering number: 801-196-016

CRN: 20613
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 09:30am-12:20pm
Room: E102

Offering number: 801-196-017

CRN: 20614
Tuition/fee: $418.95
Seats Open: 24
Instructor: Howard, Loretta A
Dates: 01/23/17-05/15/17
Days: Monday
Times: 01:00pm-03:50pm
Room: B020

Offering number: 801-196-018

CRN: 20615
Tuition/fee: $418.95
Seats Open: 24
Instructor: Taugher, Patrick M
Dates: 01/23/17-05/15/17
Days: Monday
Times: 12:30pm-03:20pm
Room: E115

Offering number: 801-196-019

CRN: 20616
Tuition/fee: $418.95
Seats Open: 24
Instructor: Seibert, Stacy L
Hybrid Course Schedule

Offering number: 801-196-020

CRN: 20617
Tuition/fee: $418.95
Seats Open: 24
Instructor: Seibert, Stacy L
Dates: 01/25/17-05/17/17
Days: Wednesday
Times: 01:00pm-03:50pm
Room: E115

Offering number: 801-196-021

CRN: 20618
Tuition/fee: $418.95
Seats Open: 24
Instructor: Pearson, Lisa K
Dates: 01/23/17-05/15/17
Days: Monday
Times: 09:30am-12:20pm
Room: E116

Offering number: 801-196-022

CRN: 20619
Tuition/fee: $418.95
Seats Open: 24
Instructor: Pearson, Lisa K
Program Restriction
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 06:00pm-08:50pm
Room: E116

Offering number: 801-196-023

CRN: 20620
Tuition/fee: $418.95
Seats Open: 24
Instructor: Pearson, Lisa K
Dates: 01/25/17-05/17/17
Days: Wednesday
Times: 06:00pm-08:50pm
Room: E118

Offering number: 801-196-024

CRN: 20621
Tuition/fee: $418.95
Seats Open: 24
Instructor: Pearson, Lisa K
Dates: 01/24/17-05/16/17
Days: Tuesday
Times: 06:00pm-08:50pm
Room: E113

Offering number: 801-196-025

CRN: 20622
Tuition/fee: $418.95
Seats Open: 24
Instructor: Makela, Ellen K
Dates: 01/14/17-05/13/17
Days: Saturday
Times: 08:30am-11:20am
Room: B104

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809-199 Psychology of Human Relations

Examine the principles of interaction as applied to human relations at home and on the job. Explore topics such as self-concept, personality development, learning, motivation, emotions, stress, human relations processes and special relationships.

Course Credits

3

Sections this Semester

Offering number: 809-199-001

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20794
Tuition/fee: $418.95
Seats Open: 30
Instructor: Murray, James J
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 07:30am-08:50am
Room: E104

Offering number: 809-199-002

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20795
Tuition/fee: $418.95
Seats Open: 30
Instructor: TBA
Dates: 01/20/17-05/19/17
Days: Wednesday Friday
Times: 10:30am-11:50am
Room: E115

Offering number: 809-199-003

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21358
Tuition/fee: $418.95
Seats Open: 30
Instructor: TBA
Program Restriction
Dates: 03/27/17-05/17/17
Days: Monday Tuesday Wednesday
Times: 10:00am-11:50am
Room: E113

Offering number: 809-199-004

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20796
Tuition/fee: $418.95
Seats Open: 30
Instructor: Melnick, Michael S
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 03:00pm-04:20pm
Room: E115

Offering number: 809-199-005

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20797
Tuition/fee: $418.95
Seats Open: 30
Instructor: Melnick, Michael S
Dates: 01/23/17-05/17/17
Days: Monday Wednesday
Times: 02:00pm-03:20pm
Room: B005

Offering number: 809-199-006

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20798
Tuition/fee: $418.95
Seats Open: 30
Instructor: Plato, Gary J
Permit Restriction
Dates: 01/24/17-05/18/17
Days: Tuesday Thursday
Times: 11:00am-12:20pm
Room: E104

Offering number: 809-199-007

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20799
Tuition/fee: $418.95
Seats Open: 30
Instructor: Melnick, Michael S
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 11:30am-02:20pm
Room: E216

Offering number: 809-199-008

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20800
Tuition/fee: $418.95
Seats Open: 30
Instructor: TBA
Dates: 01/24/17-05/16/17
Days: Tuesday
Times: 12:30pm-03:20pm
Room: B010

Offering number: 809-199-009

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20801
Tuition/fee: $418.95
Seats Open: 30
Instructor: Reid, Edwin F
Dates: 01/20/17-05/19/17
Days: Friday
Times: 01:00pm-03:50pm
Room: E104

Offering number: 809-199-010

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20802
Tuition/fee: $418.95
Seats Open: 30
Instructor: Rasimus, Keith
Dates: 01/26/17-05/18/17
Days: Thursday
Times: 06:00pm-08:50pm
Room: E113

Offering number: 809-199-011

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20803
Tuition/fee: $418.95
Seats Open: 30
Instructor: TBA
Dates: 01/25/17-05/17/17
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B079

Offering number: 809-199-012

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20804
Tuition/fee: $418.95
Seats Open: 30
Instructor: Rodrigues, Julia R
Dates: 01/24/17-05/16/17
Days: Tuesday
Times: 06:00pm-08:50pm
Room: E118

Offering number: 809-199-013

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20805
Tuition/fee: $425.55
Seats Open: 24
Instructor: Liner, Annie C
Dates: 01/20/17-05/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-014

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20806
Tuition/fee: $425.55
Seats Open: 24
Instructor: Liner, Annie C
Dates: 01/20/17-05/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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