Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10047
Tuition/fee: $418.95
Seats Open: 20
Instructor: Gahr, Debra A
Dates: 08/23/17-12/18/17
Days: Monday Wednesday
Times: 08:00am-09:20am
Room: B091

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 10048
Tuition/fee: $418.95
Seats Open: 20
Instructor: Gahr, Debra A
Dates: 08/24/17-12/14/17
Days: Thursday
Times: 09:00am-11:50am
Room: B040

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106-110 Intro to Software Applications

Discover basic features of the various Microsoft Office software applications including Word, Excel, PowerPoint, Access and Outlook. Through a hands-on approach, learn essential computer concepts, including file management, and use of the Windows operating system and Internet. Emphasis will be placed on proper formatting, spelling and grammar.

Course Credits

3

Sections this Semester

Offering number: 106-110-002

CRN: 10051
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 08/24/17-12/14/17
Days: Thursday
Times: 06:00pm-08:50pm
Room: B086

Offering number: 106-110-003

CRN: 10052
Tuition/fee: $425.55
Seats Open: 24
Instructor: Woller, Kimberly J
Permit Restriction
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-004

CRN: 10053
Tuition/fee: $425.55
Seats Open: 24
Instructor: Woller, Kimberly J
Permit Restriction
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-005

CRN: 10054
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 08/23/17-12/18/17
Days: Monday Wednesday
Times: 04:30pm-05:50pm
Room: B086

Offering number: 106-110-006

CRN: 10055
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 08/29/17-12/19/17
Days: Tuesday
Times: 11:00am-01:50pm
Room: B040

Offering number: 106-110-007

CRN: 10056
Tuition/fee: $418.95
Seats Open: 24
Instructor: Schmidt, Martha M
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 02:00pm-03:20pm
Room: B086

Offering number: 106-110-008

CRN: 10057
Tuition/fee: $418.95
Seats Open: 24
Instructor: Wendelberger, Kim L
Dates: 08/28/17-12/18/17
Days: Monday
Times: 02:00pm-04:50pm
Room: B042

Offering number: 106-110-010

CRN: 10058
Tuition/fee: $418.95
Seats Open: 24
Instructor: TBA
Dates: 08/29/17-12/19/17
Days: Tuesday
Times: 06:00pm-08:50pm
Room: E103

Offering number: 106-110-011

CRN: 10059
Tuition/fee: $425.55
Seats Open: 24
Instructor: Wendelberger, Kim L
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-012

CRN: 10060
Tuition/fee: $425.55
Seats Open: 24
Instructor: Gross, Linda R
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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801-196 Oral/Interpersonal Comm

Practice the necessary skills for effective speech delivery, listening, assertiveness, conflict resolution, teamwork and general interpersonal communication.

Course Credits

3

Sections this Semester

Offering number: 801-196-001

CRN: 10684
Tuition/fee: $418.95
Seats Open: 22
Instructor: Taugher, Patrick M
Dates: 08/23/17-12/18/17
Days: Monday Wednesday
Times: 07:30am-08:50am
Room: E104

Offering number: 801-196-002

CRN: 10685
Tuition/fee: $418.95
Seats Open: 22
Instructor: Howard, Loretta A
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 08:00am-09:20am
Room: E118

Offering number: 801-196-003

CRN: 10686
Tuition/fee: $418.95
Seats Open: 22
Instructor: McGuire, Jane C
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 08:30am-09:50am
Room: E113

Offering number: 801-196-004

CRN: 10687
Tuition/fee: $418.95
Seats Open: 24
Instructor: McGuire, Jane C
View Course Schedule

Offering number: 801-196-005

CRN: 10688
Tuition/fee: $418.95
Seats Open: 22
Instructor: Tepp, Mary S
Dates: 08/25/17-12/15/17
Days: Friday
Times: 08:00am-10:50am
Room: E115

Offering number: 801-196-006

CRN: 10689
Tuition/fee: $418.95
Seats Open: 22
Instructor: TBA
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 04:00pm-05:20pm
Room: E104

Offering number: 801-196-007

CRN: 10690
Tuition/fee: $418.95
Seats Open: 22
Instructor: TBA
Dates: 08/23/17-12/15/17
Days: Wednesday Friday
Times: 11:00am-12:20pm
Room: E118

Offering number: 801-196-008

CRN: 10691
Tuition/fee: $418.95
Seats Open: 22
Instructor: Tepp, Mary S
Dates: 08/23/17-12/18/17
Days: Monday Wednesday
Times: 08:00am-09:20am
Room: E113

Offering number: 801-196-009

CRN: 10692
Tuition/fee: $418.95
Seats Open: 22
Instructor: TBA
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 03:30pm-04:50pm
Room: E115

Offering number: 801-196-010

CRN: 10693
Tuition/fee: $418.95
Seats Open: 22
Instructor: Tepp, Mary S
Dates: 08/23/17-12/18/17
Days: Monday Wednesday
Times: 10:30am-11:50am
Room: E103

Offering number: 801-196-011

CRN: 10694
Tuition/fee: $418.95
Seats Open: 22
Instructor: Taugher, Patrick M
Dates: 08/24/17-12/14/17
Days: Thursday
Times: 12:30pm-03:20pm
Room: E118

Offering number: 801-196-012

CRN: 10695
Tuition/fee: $418.95
Seats Open: 22
Instructor: Pearson, Lisa K
Dates: 08/28/17-12/18/17
Days: Monday
Times: 09:30am-12:20pm
Room: E118

Offering number: 801-196-013

CRN: 11339
Tuition/fee: $418.95
Seats Open: 22
Instructor: Cole, Andrew W
Hybrid Course Schedule

Offering number: 801-196-014

CRN: 10696
Tuition/fee: $418.95
Seats Open: 22
Instructor: TBA
Dates: 08/29/17-12/19/17
Days: Tuesday
Times: 12:00pm-02:50pm
Room: E116

Offering number: 801-196-015

CRN: 10697
Tuition/fee: $418.95
Seats Open: 22
Instructor: TBA
Dates: 08/25/17-12/15/17
Days: Friday
Times: 12:30pm-03:20pm
Room: E113

Offering number: 801-196-016

CRN: 10698
Tuition/fee: $418.95
Seats Open: 22
Instructor: TBA
Dates: 08/28/17-12/18/17
Days: Monday
Times: 06:00pm-08:50pm
Room: E113

Offering number: 801-196-017

CRN: 10699
Tuition/fee: $418.95
Seats Open: 22
Instructor: Pearson, Lisa K
Dates: 08/29/17-12/19/17
Days: Tuesday
Times: 06:00pm-08:50pm
Room: A010

Offering number: 801-196-018

CRN: 10700
Tuition/fee: $418.95
Seats Open: 22
Instructor: Pearson, Lisa K
Dates: 08/23/17-12/13/17
Days: Wednesday
Times: 06:00pm-08:50pm
Room: E218

Offering number: 801-196-019

CRN: 10701
Tuition/fee: $418.95
Seats Open: 22
Instructor: Pearson, Lisa K
Dates: 08/24/17-12/14/17
Days: Thursday
Times: 06:00pm-08:50pm
Room: E116

Offering number: 801-196-020

CRN: 10702
Tuition/fee: $418.95
Seats Open: 22
Instructor: Cole, Andrew W
Hybrid Course Schedule

Offering number: 801-196-022

CRN: 10994
Tuition/fee: $418.95
Seats Open: 22
Instructor: Makela, Ellen K
Dates: 08/19/17-12/16/17
Days: Saturday
Times: 08:30am-11:20am
Room: B102

Offering number: 801-196-023

CRN: 10703
Tuition/fee: $418.95
Seats Open: 22
Instructor: Seibert, Stacy L
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 02:30pm-03:50pm
Room: B104

Offering number: 801-196-024

CRN: 10704
Tuition/fee: $418.95
Seats Open: 22
Instructor: TBA
Dates: 08/25/17-12/15/17
Days: Friday
Times: 12:00pm-02:50pm
Room: E116

Offering number: 801-196-025

CRN: 11341
Tuition/fee: $418.95
Seats Open: 22
Instructor: McGuire, Jane C
Program Restriction
Dates: 10/18/17-12/18/17
Days: Monday Wednesday
Times: 08:30am-10:50am
Room: E116

Looking for a different semester?

809-199 Psychology of Human Relations

Examine the principles of interaction as applied to human relations at home and on the job. Explore topics such as self-concept, personality development, learning, motivation, emotions, stress, human relations processes and special relationships.

Course Credits

3

Sections this Semester

Offering number: 809-199-001

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10872
Tuition/fee: $418.95
Seats Open: 30
Instructor: Melnick, Michael S
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 10:00am-11:20am
Room: E113

Offering number: 809-199-002

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10873
Tuition/fee: $418.95
Seats Open: 24
Instructor: Plato, Gary J
View Course Schedule

Offering number: 809-199-003

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10874
Tuition/fee: $418.95
Seats Open: 30
Instructor: TBA
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 12:00pm-01:20pm
Room: E113

Offering number: 809-199-004

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10875
Tuition/fee: $418.95
Seats Open: 30
Instructor: TBA
Dates: 08/29/17-12/19/17
Days: Tuesday
Times: 01:00pm-03:50pm
Room: E118

Offering number: 809-199-005

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10876
Tuition/fee: $418.95
Seats Open: 30
Instructor: Melnick, Michael S
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 08:00am-09:20am
Room: E115

Offering number: 809-199-006

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10877
Tuition/fee: $418.95
Seats Open: 30
Instructor: Rodrigues, Julia R
Dates: 08/29/17-12/19/17
Days: Tuesday
Times: 06:00pm-08:50pm
Room: E104

Offering number: 809-199-007

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10878
Tuition/fee: $418.95
Seats Open: 30
Instructor: TBA
Dates: 08/24/17-12/19/17
Days: Tuesday Thursday
Times: 11:00am-12:20pm
Room: E104

Offering number: 809-199-008

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10879
Tuition/fee: $418.95
Seats Open: 30
Instructor: Melnick, Michael S
Dates: 08/23/17-12/18/17
Days: Monday Wednesday
Times: 02:00pm-03:20pm
Room: E118

Offering number: 809-199-009

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10880
Tuition/fee: $418.95
Seats Open: 30
Instructor: Melnick, Michael S
Dates: 08/28/17-12/18/17
Days: Monday
Times: 06:00pm-08:50pm
Room: E104

Offering number: 809-199-010

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10881
Tuition/fee: $418.95
Seats Open: 30
Instructor: Ricciardi, John A
Dates: 08/23/17-12/13/17
Days: Wednesday
Times: 06:00pm-08:50pm
Room: E104

Offering number: 809-199-011

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10882
Tuition/fee: $425.55
Seats Open: 24
Instructor: Liner, Annie C
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-012

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10883
Tuition/fee: $425.55
Seats Open: 24
Instructor: Liner, Annie C
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-013

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comp or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or Accuplacer ESL Reading or ACT-Reading
CRN: 10884
Tuition/fee: $425.55
Seats Open: 24
Instructor: Ruesink, Mitchell K
Dates: 08/23/17-12/19/17
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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