Available Courses This Term

104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20051
Tuition/fee: $412.80
Seats Open: 0
Instructor: Gahr, Debra A
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 08:30am-09:50am
Room: B012

Offering number: 104-191-002

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20052
Tuition/fee: $412.80
Seats Open: 7
Instructor: Gahr, Debra A
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 11:30am-02:20pm
Room: B012

Offering number: 104-191-003

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20053
Tuition/fee: $412.80
Seats Open: 4
Instructor: Kottke, Karen K
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B010

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106-110 Microcomputer Bus Apps I

Discover basic features of the various Microsoft Office software applications including Word, Excel, PowerPoint, Access and Outlook. Through a hands-on approach, learn essential computer concepts, including file management, and use of the Windows operating system and Internet. Emphasis will be placed on proper formatting, spelling and grammar.

Course Credits

3

Sections this Semester

Offering number: 106-110-001

CRN: 20055
Tuition/fee: $418.80
Seats Open: 4
Instructor: Schmidt, Martha M
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 04:00pm-05:50pm
Room: B086

Offering number: 106-110-002

CRN: 20056
Tuition/fee: $418.80
Seats Open: 3
Instructor: Wendelberger, Kim L
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 09:30am-11:20am
Room: B040

Offering number: 106-110-003

CRN: 20057
Tuition/fee: $418.80
Seats Open: 2
Instructor: Wendelberger, Kim L
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 11:30am-01:20pm
Room: B042

Offering number: 106-110-004

CRN: 20058
Tuition/fee: $418.80
Seats Open: 4
Instructor: Bremer, Tammy M
Dates: 01/22/16-05/13/16
Days: Friday
Times: 09:00am-12:50pm
Room: B086

Offering number: 106-110-006

CRN: 20059
Tuition/fee: $418.80
Seats Open: 3
Instructor: Woller, Kimberly J
Dates: 01/19/16-05/10/16
Days: Tuesday
Times: 06:00pm-09:50pm
Room: B042

Offering number: 106-110-007

CRN: 20060
Tuition/fee: $425.70
Seats Open: 4
Instructor: Gross, Linda R
Dates: 01/18/16-05/16/16
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-008

CRN: 20061
Tuition/fee: $425.70
Seats Open: 5
Instructor: Wendelberger, Kim L
Dates: 01/18/16-05/16/16
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 106-110-009

CRN: 20062
Tuition/fee: $425.70
Seats Open: 11
Instructor: Savic, Brenda S
Dates: 01/18/16-05/16/16
Days:
Times: 12:00am-12:00am
Room: INTRINTR

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801-196 Oral/Interpersonal Comm

Practice the necessary skills for effective speech delivery, listening, assertiveness, conflict resolution, teamwork and general interpersonal communication.

Course Credits

3

Sections this Semester

Offering number: 801-196-001

CRN: 20619
Tuition/fee: $412.80
Seats Open: 3
Instructor: Tepp, Mary S
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 07:30am-08:50am
Room: B179

Offering number: 801-196-002

CRN: 20620
Tuition/fee: $412.80
Seats Open: 2
Instructor: Seibert, Stacy L
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 09:00am-10:20am
Room: B181

Offering number: 801-196-003

CRN: 20621
Tuition/fee: $412.80
Seats Open: 2
Instructor: Tepp, Mary S
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 12:00pm-01:20pm
Room: B173

Offering number: 801-196-004

CRN: 20622
Tuition/fee: $412.80
Seats Open: 2
Instructor: Baker, Lisa A
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 12:30pm-01:50pm
Room: A019

Offering number: 801-196-005

CRN: 20623
Tuition/fee: $412.80
Seats Open: 1
Instructor: Baker, Lisa A
Dates: 01/18/16-05/16/16
Days: Monday
Times: 03:00pm-05:50pm
Room: B108

Offering number: 801-196-006

CRN: 20624
Tuition/fee: $412.80
Seats Open: 14
Instructor: Cole, Andrew W
Hybrid Course Schedule

Offering number: 801-196-007

CRN: 20625
Tuition/fee: $412.80
Seats Open: 13
Instructor: Seibert, Stacy L
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 04:00pm-05:20pm
Room: B181

Offering number: 801-196-009

CRN: 20627
Tuition/fee: $412.80
Seats Open: 1
Instructor: Taugher, Patrick M
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 09:00am-10:20am
Room: B020

Offering number: 801-196-010

CRN: 20628
Tuition/fee: $412.80
Seats Open: 4
Instructor: Tepp, Mary S
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 10:30am-11:50am
Room: B175

Offering number: 801-196-011

CRN: 20629
Tuition/fee: $412.80
Seats Open: 4
Instructor: McGuire, Jane C
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 12:00pm-01:20pm
Room: B181

Offering number: 801-196-012

CRN: 20630
Tuition/fee: $412.80
Seats Open: 8
Instructor: Cole, Andrew W
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 12:00pm-01:20pm
Room: B177

Offering number: 801-196-013

CRN: 20631
Tuition/fee: $412.80
Seats Open: 7
Instructor: McGuire, Jane C
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 01:30pm-02:50pm
Room: B089

Offering number: 801-196-014

CRN: 20632
Tuition/fee: $412.80
Seats Open: 0
Instructor: Tepp, Mary S
Dates: 01/19/16-05/10/16
Days: Tuesday
Times: 01:30pm-04:20pm
Room: B112

Offering number: 801-196-016

CRN: 20634
Tuition/fee: $412.80
Seats Open: 11
Instructor: Taugher, Patrick M
Dates: 01/19/16-05/10/16
Days: Tuesday
Times: 03:00pm-05:50pm
Room: B171

Offering number: 801-196-017

CRN: 20635
Tuition/fee: $412.80
Seats Open: 11
Instructor: Howard, Loretta A
Course Restriction
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 03:00pm-05:50pm
Room: B177

Offering number: 801-196-018

CRN: 20636
Tuition/fee: $412.80
Seats Open: 1
Instructor: Howard, Loretta A
Dates: 01/21/16-05/12/16
Days: Thursday
Times: 03:00pm-05:50pm
Room: B171

Offering number: 801-196-019

CRN: 20637
Tuition/fee: $412.80
Seats Open: 2
Instructor: Billerbeck, Franklin E
Dates: 01/22/16-05/13/16
Days: Friday
Times: 08:00am-10:50am
Room: B181

Offering number: 801-196-020

CRN: 20638
Tuition/fee: $412.80
Seats Open: 1
Instructor: Pearson, Lisa K
Dates: 01/22/16-05/13/16
Days: Friday
Times: 11:00am-01:50pm
Room: B108

Offering number: 801-196-021

CRN: 20639
Tuition/fee: $412.80
Seats Open: 5
Instructor: Wittig, Michael J
Dates: 01/18/16-05/16/16
Days: Monday
Times: 06:00pm-08:50pm
Room: A016

Offering number: 801-196-022

CRN: 20640
Tuition/fee: $412.80
Seats Open: 0
Instructor: Pearson, Lisa K
Dates: 01/19/16-05/10/16
Days: Tuesday
Times: 06:00pm-08:50pm
Room: B171

Offering number: 801-196-023

CRN: 20641
Tuition/fee: $412.80
Seats Open: 1
Instructor: Pearson, Lisa K
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B175

Offering number: 801-196-024

CRN: 20642
Tuition/fee: $412.80
Seats Open: 2
Instructor: Pearson, Lisa K
Dates: 01/21/16-05/12/16
Days: Thursday
Times: 06:00pm-08:50pm
Room: B177

Offering number: 801-196-025

CRN: 20643
Tuition/fee: $412.80
Seats Open: 9
Instructor: Makela, Ellen K
Dates: 01/16/16-05/14/16
Days: Saturday
Times: 08:30am-11:20am
Room: B171

Looking for a different semester?

809-199 Psychology of Human Relations

Examine the principles of interaction as applied to human relations at home and on the job. Explore topics such as self-concept, personality development, learning, motivation, emotions, stress, human relations processes and special relationships.

Course Credits

3

Sections this Semester

Offering number: 809-199-001

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20834
Tuition/fee: $412.80
Seats Open: 1
Instructor: Murray, James J
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 09:00am-10:20am
Room: A019

Offering number: 809-199-002

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20835
Tuition/fee: $412.80
Seats Open: 2
Instructor: Melnick, Michael S
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 12:00pm-01:20pm
Room: B089

Offering number: 809-199-003

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20836
Tuition/fee: $412.80
Seats Open: 0
Instructor: Murray, James J
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 01:30pm-02:50pm
Room: B079

Offering number: 809-199-004

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20837
Tuition/fee: $412.80
Seats Open: 9
Instructor: Melnick, Michael S
Dates: 01/18/16-05/16/16
Days: Monday Wednesday
Times: 03:00pm-04:20pm
Room: B079

Offering number: 809-199-005

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20838
Tuition/fee: $412.80
Seats Open: 0
Instructor: Ruesink, Mitchell K
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 09:00am-10:20am
Room: A019

Offering number: 809-199-006

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20839
Tuition/fee: $412.80
Seats Open: 2
Instructor: Arntz, Sandra K
Dates: 01/19/16-05/12/16
Days: Tuesday Thursday
Times: 01:30pm-02:50pm
Room: B075

Offering number: 809-199-007

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20840
Tuition/fee: $412.80
Seats Open: 1
Instructor: Melnick, Michael S
Dates: 01/19/16-05/10/16
Days: Tuesday
Times: 03:00pm-05:50pm
Room: A019

Offering number: 809-199-008

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20841
Tuition/fee: $412.80
Seats Open: 3
Instructor: Koeling, Carl T
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 03:00pm-05:50pm
Room: A019

Offering number: 809-199-009

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20842
Tuition/fee: $412.80
Seats Open: 1
Instructor: Susitti, Dianna M
Dates: 01/22/16-05/13/16
Days: Friday
Times: 11:00am-01:50pm
Room: A019

Offering number: 809-199-010

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20843
Tuition/fee: $412.80
Seats Open: 15
Instructor: Rasimus, Keith
Dates: 01/18/16-05/16/16
Days: Monday
Times: 06:30pm-09:20pm
Room: A019

Offering number: 809-199-011

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20844
Tuition/fee: $412.80
Seats Open: 5
Instructor: Plato, Gary J
Dates: 01/20/16-05/11/16
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B075

Offering number: 809-199-012

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20845
Tuition/fee: $412.80
Seats Open: 2
Instructor: Koeling, Carl T
Dates: 01/21/16-05/12/16
Days: Thursday
Times: 06:00pm-08:50pm
Room: A019

Offering number: 809-199-013

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20846
Tuition/fee: $419.70
Seats Open: 2
Instructor: Liner, Annie C
Dates: 01/18/16-05/16/16
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-014

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20847
Tuition/fee: $419.70
Seats Open: 2
Instructor: Liner, Annie C
Dates: 01/18/16-05/16/16
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-015

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 20848
Tuition/fee: $419.70
Seats Open: 4
Instructor: Ruesink, Mitchell K
Dates: 01/18/16-05/16/16
Days:
Times: 12:00am-12:00am
Room: INTRINTR

Offering number: 809-199-017

Prerequisite(s): COMPASS-Reading Skills or 858-775 Reading - Program Readiness or 838-105 Intro Reading & Study Skills or TABE Advanced Reading or Accuplacer Reading Comprehensi or College Proficiency - Reading or ASSET-Reading Skills or COMPASS/ESL - Reading or ACT-Reading
CRN: 21780
Tuition/fee: $412.80
Seats Open: 18
Instructor: Susitti, Dianna M
Dates: 03/21/16-05/16/16
Days: Monday Tuesday Wednesday
Times: 10:00am-11:50am
Room: B102

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