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Spring 2015 Semester Courses

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104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-005

Course Notes

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20194
Tuition/fee: $404.70
Seats Open: 12
Instructor: Gahr, Debra A
Dates: 01/20/15-05/12/15
Days: Tuesday Thursday
Times: 08:30am-09:55am
Room: B079

Offering number: 104-191-006

Course Notes

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20195
Tuition/fee: $404.70
Seats Open: 10
Instructor: Gahr, Debra A
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 11:30am-02:25pm
Room: B081

Offering number: 104-191-007

Course Notes

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 20196
Tuition/fee: $404.70
Seats Open: 17
Instructor: Kottke, Karen K
Dates: 01/21/15-05/13/15
Days: Wednesday
Times: 06:00pm-08:55pm
Room: B010

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