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104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits


Sections this Semester

Offering number: 104-191-001

Course Notes

CRN: 20043
Tuition/fee: $424.95
Seats Open: 3
Instructor: Gahr, Debra A
Dates: 01/23/18-05/15/18
Days: Tuesday
Times: 08:00am-10:50am
Room: B040

Offering number: 104-191-003

Course Notes

CRN: 20045
Tuition/fee: $424.95
Seats Open: 2
Instructor: Nickel, Judith A
Dates: 01/24/18-05/16/18
Days: Wednesday
Times: 06:00pm-08:50pm
Room: B091

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