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Fall 2016 Semester Courses

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104-191 Customer Service Management

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

Course Credits

3

Sections this Semester

Offering number: 104-191-001

Course Notes

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12052
Tuition/fee: $418.95
Seats Open: 3
Instructor: Gahr, Debra A
Dates: 08/25/16-12/20/16
Days: Tuesday Thursday
Times: 11:30am-12:50pm
Room: B012

Offering number: 104-191-002

Course Notes

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12053
Tuition/fee: $418.95
Seats Open: 12
Instructor: Gahr, Debra A
Dates: 08/29/16-12/19/16
Days: Monday
Times: 09:00am-11:50am
Room: B014

Offering number: 104-191-004

Course Notes

Prerequisite(s): 801-136 English Composition 1 or 801-195 Written Communication
CRN: 12054
Tuition/fee: $418.95
Seats Open: 10
Instructor: Nickel, Judith A
Dates: 08/24/16-12/14/16
Days: Wednesday
Times: 06:00pm-08:50pm
Room: A016

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